Retail Sales Specialist

Charter Communications•Mankato, MN

11d•Onsite

About The Position

As a Retail Sales Specialist at Spectrum, you will promote and sell the company’s products and services to existing and new customers. You will help improve the customer experience and support a culture of exceptional customer care at store locations while meeting sales, service, and operational goals. The position offers base pay plus the potential to earn additional compensation through commissions and incentives, along with free and discounted internet, TV, and mobile services. The role requires a flexible schedule, regular attendance, compliance with Spectrum’s dress code, and work in a moderately noisy retail environment. Physical demands include prolonged standing and lifting up to 35 pounds.

Requirements

High school diploma or equivalent.
Proficiency in cash handling and accurate payment transactions.
Comfort with personal technology, including mobile devices and video platforms, and proficiency with computer applications.
Basic math skills.
Ability to read, write, speak, and understand English.
Ability to prioritize, organize, manage multiple tasks, and handle change effectively.
Familiarity with goal- and incentive-based work environments.
Ability to perform effectively in a fast-paced team environment.
Effective communication with employees and customers in person, by phone, and in writing.
Interpersonal skills to build partnerships across the organization.
Self-motivation, a competitive spirit, and a desire to exceed sales goals.
Positive and professional demeanor, attention to detail, and problem-solving skills.
Flexible schedule and regular attendance.
Ability to lift up to 35 pounds and stand for prolonged periods.
Ability to comply with Spectrum’s dress code and work in a moderately noisy retail environment.

Nice To Haves

Knowledge of the latest technology and devices.
1–5 years of sales or customer service experience.
1–3 years of telecommunications or wireless experience.

Responsibilities

Enhance the customer experience while meeting sales, service, and operational goals.
Identify sales opportunities and create positive customer experiences through product support and education.
Build positive customer relationships through effective listening, overcoming objections, and communicating the value of Spectrum products.
Maintain knowledge of Spectrum products, pricing, promotions, and visual standards while minimizing product losses.
Maintain a welcoming store atmosphere and deliver a clean retail experience.
Communicate effectively, adhere to policies, resolve issues, and participate in training programs.