Retail Sales Specialist

Charter Communications•Honolulu, HI

2d•Onsite

About The Position

The Retail Sales Specialist works at Spectrum’s Ala Moana retail location in Honolulu, Hawaii. The role promotes and sells Spectrum products and services to existing and prospective customers, serving as a customer-facing representative and helping deliver an exceptional customer experience. Compensation is a $20.00-per-hour base wage, with the potential to earn $253.40 per hour through commission and incentives. The position also offers free and discounted internet, TV, and mobile services. The specialist supports sales, service, and store operations by identifying customer needs and sales opportunities, explaining products, and building customer relationships. The role requires a flexible schedule, regular attendance, lifting up to 35 pounds, prolonged standing, compliance with Spectrum’s dress code, and working in a moderately noisy retail environment.

Requirements

High school diploma or equivalent.
Proficiency in cash handling and accurate payment transactions.
Comfort using personal technology, including mobile devices and video platforms, and proficiency with computer applications.
Basic math skills.
Ability to read, write, speak, and understand English.
Ability to prioritize, organize, manage multiple tasks, and handle change effectively.
Familiarity with goal- and incentive-based work environments.
Ability to perform in a fast-paced team environment.
Effective communication with employees and customers in person, by phone, and in writing.
Interpersonal skills for building partnerships across the organization.
Self-motivation, a competitive spirit, and a desire to exceed sales goals.
Positive and professional demeanor, attention to detail, and problem-solving skills.

Nice To Haves

Knowledge of the latest technology and devices.
1–5 years of sales or customer service experience.
1–3 years of telecommunications or wireless experience.

Responsibilities

Enhance the customer experience while meeting sales, service, and operational goals.
Identify sales opportunities and create customer experiences through product support and education.
Build positive customer relationships through effective listening, objection handling, and communicating the value of Spectrum products.
Maintain knowledge of Spectrum products, pricing, promotions, and visual standards while minimizing product losses.
Help maintain a welcoming store atmosphere and clean retail experience.
Communicate effectively, follow policies, resolve issues, and participate in training programs.