Customer Service Specialist

Mobile Communications America•Beckley, WV

2d•Onsite

About The Position

MCA is seeking an experienced Customer Service Specialist in Beckley, West Virginia, to support its Voice (MSS) division. The role serves as a first point of contact for visitors, customers, and callers, while supporting customer relationships, repairs, inventory, shipping and receiving, service scheduling, ticket administration, reporting, and coordination across service and operations teams. The position is performed on-site at the Beckley office Monday through Friday, 8:00 a.m. to 5:00 p.m. Travel may be necessary to support company and customer needs. The role has no direct reports. MCA describes its workplace values as service, growth, teamwork, and safety, and notes that reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

At least 2 years of experience in customer operations or a related field, such as scheduling/dispatch, depot repairs, shipping/receiving, inventory, sales support, or accounts receivable.
Excellent knowledge and experience using Microsoft Office products, including Microsoft Word, Microsoft Excel, and Outlook.
Professional spoken and written communication skills across all levels of the organization.
Ability to succeed in a fast-paced environment, establish priorities, work independently, and proceed with objectives without supervision.
Strong organizational and administrative skills.
Detail-oriented.
Discretion and ability to handle confidential and proprietary information appropriately.
High level of integrity.
Ability to meet the stated physical requirements, including occasionally moving equipment weighing up to 15 pounds.

Nice To Haves

Experience in an office setting.

Responsibilities

Greet visitors and customers and handle phone calls and emails as the first point of contact.
Maintain accurate customer contact information and build relationships with customers and vendors.
Log repair requests in the ERP system, verify warranties, and coordinate internal or third-party repair depots.
Ensure timely completion and return of equipment, file warranty claims, and prepare pricing for billing review.
Receive, stage, and track products for sales and service teams; ship orders; and handle equipment returns to vendors within required timeframes.
Monitor inventory levels based on sales trends, perform counts, rotate stock, and secure assets.
Add and remove equipment in the system and assist with contract renewals.
Generate and maintain reports, including Work-in-Progress (WIP), aging, and open purchase orders.
Schedule daily work for field service technicians and coordinate with customers and subcontractors.
Create, track, and close service tickets accurately and on time, ensuring documentation and technician hours are properly recorded.
Collaborate across departments to communicate daily priorities with service and operations teams.
Promote and maintain a safe, positive, and productive work environment.
Perform other duties as assigned to support team success.