Shared Services Internal Communications Specialist

NOV • Houston, TX

1d

About The Position

The Shared Services Internal Communications Specialist is a strategic member of the IT Knowledge Management team, serving as the voice of corporate teams such as IT, HR, and Organizational Development and as an advocate for employees. The role crafts creative communications in multiple formats for NOV employees, helping them access information they want and need and supporting them when changes are considered, implemented, and communicated.

The specialist uses channels including email, the intranet, and enterprise social media, and explores new technology to learn about it and educate others. The position also supports internal initiatives, IT changes, employee onboarding, cybersecurity awareness, and communications between Knowledge Management and other shared services.

Requirements

• Bachelor’s degree in communications, journalism, English, or a related field.
• At least 2 years of experience in communications or equivalent experience.
• Strong writing, editing, and proofreading skills, with knowledge of AP style.
• Ability to speak clearly and confidently and translate technical or complex information into messages that are easy to understand for any audience.
• Strong communication and relationship-building skills, with the ability to build trust and integrity with business partners.
• Self-starter able to work independently and as part of a team, and to multitask.
• Flexibility and adaptability to make decisions quickly and work in a dynamic environment with changing priorities.
• Prioritization and time-management skills.
• Experience in problem analysis and resolution, impact verification, troubleshooting, coaching, and facilitation.
• Strong troubleshooting skills and ability to diagnose problems across multiple disciplines.
• Strong organizational and analytical skills; detail-oriented while able to understand impacts across multiple projects and systems.

Nice To Haves

• Experience with SharePoint, Confluence, and JIRA.

Responsibilities

• Coordinate with key stakeholders and compose internal employee communications for corporate departments such as IT, HR, and Organizational Development.
• Create communication plans for internal initiatives and varied audiences.
• Maintain the internal communications calendar.
• Translate technical information into conversational English that employees can understand.
• Present to and train small or large audiences, online and in person, about IT changes or updated software, including cybersecurity and ChatGPT.
• Assist with creating content for internal webpages.
• Develop IT onboarding information for new employees.
• Create brand-aligned PowerPoint presentations for IT initiatives and meetings.
• Create and improve phishing simulations and cybersecurity awareness education.
• Act as a liaison between Knowledge Management and other shared services functions to initiate and improve communication about short-term needs and major projects.
• Understand high-value Knowledge Management tasks, how they fit within project schedules, and implement solutions within challenging deadlines.
• Perform other duties as assigned by organization leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level