Shared Services Internal Communications Specialist

NOV • Houston, TX

2h

About The Position

The Shared Services Internal Communications Specialist is a strategic member of the IT Knowledge Management (KM) team, serving as the voice of corporate teams such as IT, HR, and Organizational Development and as an advocate for employees. The specialist crafts creative communications for NOV employees through a variety of channels, helps employees understand changes, and supports them with clear, useful information.

The team uses tools including email, intranet, and enterprise social media. The role also involves exploring new technology and helping others learn about it. The specialist works with stakeholders across corporate departments and shared services to plan and deliver communications, support IT initiatives, and meet project deadlines.

Requirements

• Bachelor’s degree in communications, journalism, English, or a related field.
• At least 2 years of experience in communications or equivalent experience.
• Strong writing, editing, and proofreading skills, including knowledge of AP style.
• Ability to speak clearly and confidently and translate technical or complex information into messages that are easily understood by different audiences.
• Strong communication and relational skills, with the ability to build trust and integrity in relationships with business partners.
• Ability to work independently and as part of a team, self-start, and multitask.
• Flexibility and adaptability to make decisions quickly.
• Ability to thrive in a dynamic environment with changing priorities and to prioritize and manage time effectively.
• Experience with problem analysis and resolution, impact verification, troubleshooting, coaching, and facilitation.
• Strong troubleshooting skills and ability to diagnose problems across multiple disciplines.
• Strong organizational and analytical skills, attention to detail, and ability to understand impacts across multiple projects and systems.

Nice To Haves

• Experience with SharePoint, Confluence, and JIRA.

Responsibilities

• Coordinate with key stakeholders and compose internal employee communications for corporate departments such as IT, HR, and Organizational Development.
• Craft communication plans about internal initiatives for a variety of audiences.
• Maintain the internal communications calendar.
• Translate technical language into conversational English that employees can understand.
• Present to and/or train small to large audiences online and in person about IT changes or updated software, such as cybersecurity and ChatGPT.
• Assist with content creation for internal webpages.
• Develop dynamic IT onboarding information for new employees.
• Build brand-aligned PowerPoint presentations for IT initiatives and meetings.
• Create and improve phishing simulations and cybersecurity awareness education.
• Act as a liaison between KM and other shared service functions to initiate and improve direct communication about future short-term needs and major projects.
• Understand the KM team's highest-value tasks, how they fit into overall project schedules, and implement solutions within challenging deadlines.
• Perform other duties as assigned by organization leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level