Communications Assistant Jobs

About The Position

Requirements

• High School Diploma or equivalent, required.
• 0-1 years of relevant experience, required.

Nice To Haves

• Previous switchboard or hospital call center experience preferred.
• Demonstrated ability to monitor, prioritize, and respond appropriately to hospital alarms, emergency notifications, and critical communications preferred.
• Experience interacting professionally and compassionately with patients, families, and physicians preferred.
• Ability to effectively manage multiple tasks and competing priorities in a fast-paced healthcare environment while maintaining accuracy and attention to detail preferred.
• Flexibility to work a minimum of three (3) shifts per month, including weekends, holidays, and other shifts as needed preferred.
• Flexibility to work varied shifts (7am-3pm, 4pm-12am, 12am-8am, 11-7am) preferred.

Responsibilities

• Operates telephone console.
• Answers incoming calls on the main number and calls for the Operator and extends the call to the appropriate extension number.
• Places various outside calls for authorized Personnel according to policy.
• Performs various communications and/or emergency activities.
• Pages authorized personnel overhead, announces close of visiting hours, and other notifications, as required.
• Answers general caller-questions, according to policy.
• Calls the floors to exchange information regarding patient room changes, etc.
• Answers the TTY (phone for the deaf) in a prompt manner.
• Logs difficult/questionable calls and alerts appropriate management.
• Performs routine clerical duties including, but not limited to: Maintaining various records, files, and cards for adjustments to charges, admissions and other information.
• Calls the appropriate office when one of the alarms in the office sounds.
• Disseminates patient contact information.
• Gives out telephone numbers and room numbers, as required.
• Expedites calls.
• Uses MED-HELP to access patients.
• Makes routine decisions regarding assigned task within defined parameters, often limited and confined to ongoing matters.
• Assists in implementing communications projects and strategies.
• Performs related duties as required.