Communications Assistant Jobs

About The Position

Requirements

• High School Diploma or equivalent, required.
• 0-1 years of relevant experience, required.
• Ability to communicate in English, learn the console and related duties.
• Flexibility to work weekends and holidays as needed per diem.

Responsibilities

• Operates telephone console, answers incoming calls on the main number and calls for the Operator, and extends calls to the appropriate extension number.
• Places various outside calls for authorized Personnel according to policy.
• Pages authorized personnel overhead, announces close of visiting hours, and other notifications, as required.
• Answers general caller-questions, according to policy.
• Calls the floors to exchange information regarding patient room changes, etc.
• Answers the TTY (phone for the deaf) in a prompt manner.
• Logs difficult/questionable calls and alerts appropriate management.
• Maintains various records, files, and cards for adjustments to charges, admissions and other information.
• Calls the appropriate office when one of the alarms in the office sounds.
• Disseminates patient contact information, giving out telephone numbers and room numbers, as required.
• Expedites calls.
• Uses MED-HELP to access patients.
• Makes routine decisions regarding assigned tasks within defined parameters, often limited and confined to ongoing matters.
• Assists in implementing communications projects and strategies.
• Performs related duties as required.