Communications Assistant Jobs

About The Position

Requirements

• Ability to read, write, and speak English clearly and professionally when communicating with employees and customers in person, by phone, and in writing.
• Significant experience working in a retail store environment.
• Proven ability to lead and motivate others in a goal- and incentive-based work environment.
• Detail-oriented with good problem-solving skills.
• High comfort level with personal technology, such as mobile devices and personal video platforms.
• Knowledge of and ability to use computer and software applications.
• Ability to prioritize, organize, manage multiple tasks or projects, and handle change effectively.
• High school diploma or equivalent.
• 2–3 years of sales or customer service experience.
• Ability to lift up to 35 lbs and stand for extended periods.

Nice To Haves

• At least 1 year of management experience.
• 2–3 years of telecommunications or wireless experience.
• Familiarity with the latest technology and devices.
• Willingness to travel to other locations as business needs dictate.
• Bachelor’s degree or equivalent work experience.
• Sales training certifications.
• Bilingual Spanish.

Responsibilities

• Support and motivate the team to achieve sales goals, deliver exceptional customer service, and maintain a positive, high-energy work environment.
• Coach employees to build customer relationships, resolve escalations, and recommend solutions that retain and upgrade customers.
• Recruit, train, and mentor team members.
• Manage daily store operations, including staffing and scheduling, and ensure compliance with company policies.
• Maintain a welcoming, well-organized store that reflects Spectrum’s brand and supports excellent customer service.
• Oversee inventory control, enforce company policies, and complete audits to minimize losses.
• Work scheduled overtime as needed.