Assistant Store Manager (Bilingual Spanish)

Charter Communications • Fullerton, CA

1d

About The Position

At Spectrum, the Assistant Store Manager helps deliver meaningful customer connections and exceptional service. The role leads by example, fosters a high-performance sales culture, and coaches and empowers the team to drive sales, build customer loyalty, and support the store’s success. The position involves supporting employees, maintaining strong customer relationships, developing team members, managing day-to-day store operations, and overseeing inventory and compliance.

Requirements

• Ability to read, write, and speak English clearly and professionally when communicating with employees and customers in person, by phone, and in writing.
• Significant experience working in a retail store environment.
• Proven ability to lead and motivate others in a goal- and incentive-based work environment.
• Detail-oriented with good problem-solving skills.
• High comfort level with personal technology, such as mobile devices and personal video platforms.
• Knowledge of and ability to use computers and software applications.
• Ability to prioritize, organize, manage multiple tasks or projects, and handle change effectively.
• Ability to work scheduled overtime as needed.
• High school diploma or equivalent.
• 2–3 years of sales or customer service experience.

Nice To Haves

• At least 1 year of management experience.
• 2–3 years of telecommunications or wireless experience.
• Familiarity with the latest technology and devices.
• Willingness to travel to other locations as business needs dictate.
• Bachelor’s degree or equivalent work experience.
• Certifications in sales training.

Responsibilities

• Support and motivate the team to achieve sales goals, provide exceptional customer service, and create a positive, high-energy work environment.
• Coach employees to build customer relationships, resolve escalations, and recommend solutions that retain and upgrade customers.
• Recruit, train, and mentor team members.
• Manage daily store operations, including staffing, scheduling, and compliance with company policies.
• Maintain a welcoming, organized store that reflects Spectrum’s brand and provides high-quality customer service.
• Oversee inventory control, enforce company policies, and complete audits to minimize losses.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED