Assistant Store Manager

Charter Communications • San Diego, CA

3d

About The Position

The Assistant Store Manager leads and supports a retail team to drive sales, build customer loyalty, and provide an exceptional customer experience. The role involves coaching and empowering employees, creating a high-performance sales culture, and helping customers find suitable products and solutions. The Assistant Store Manager also oversees daily store operations, staffing and scheduling, inventory control, audits, and compliance with company policies. The position is based in a fast-paced retail environment with moderate noise. Employees wear a professional uniform, and the work requires lifting up to 35 pounds and standing for extended periods.

Requirements

• Ability to read, write, and speak English clearly and professionally when communicating with employees and customers in person, by phone, and in writing.
• Significant experience working in a retail store environment.
• Proven ability to lead and motivate others in a goal- and incentive-based work environment.
• Detail-oriented with good problem-solving skills.
• High comfort level with personal technology, such as mobile devices and personal video platforms.
• Knowledge of and ability to use computers and software applications.
• Ability to prioritize, organize, manage multiple tasks or projects, and handle change effectively.
• Ability to work scheduled overtime as needed.
• High school diploma or equivalent.
• 2–3 years of sales or customer service experience.

Nice To Haves

• At least 1 year of management experience.
• 2–3 years of telecommunications or wireless experience.
• Familiarity with the latest technology and devices.
• Willingness to travel to other locations as business needs dictate.
• Bachelor’s degree or equivalent work experience.
• Sales training certifications.

Responsibilities

• Support and motivate the team to achieve sales goals and deliver exceptional customer service.
• Coach employees to build customer relationships, resolve escalations, and recommend solutions that retain or upgrade customers.
• Recruit, train, and mentor team members.
• Manage daily store operations, including staffing, scheduling, and compliance with company policies.
• Maintain a welcoming, well-organized store that reflects Spectrum’s brand.
• Oversee inventory control and audits to minimize losses and maintain efficient store operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED