Coffee Manager Jobs

About The Position

Requirements

• Must have been employed at Black Rock Coffee Bar for at least six months, unless otherwise approved.
• Strong people leadership skills, including the ability to coach, develop, motivate, and hold Team Members accountable.
• Personable, relationship-driven approach and ability to foster a positive, welcoming, connected store culture.
• Strong communication and interpersonal skills for supporting Team Members and engaging with Guests.
• Ability to lead from the floor and remain actively engaged in operations while managing leadership and administrative responsibilities.
• Ability to work in a fast-paced environment, make sound decisions, and manage competing priorities.
• Strong attention to detail, organization, and follow-through across scheduling, timekeeping, cash management, training, and store operations.
• Ability to provide clear feedback, navigate difficult conversations, and address performance concerns professionally.
• Self-motivated and dependable, with the ability to make independent decisions and recognize when to escalate concerns.
• Commitment to food safety, Team Member safety, cleanliness, and consistent operational execution.
• Flexibility to work varied schedules, including early mornings, evenings, weekends, and holidays based on business needs.
• Ability to work a variable schedule and travel within the assigned market, with occasional out-of-market travel.
• Ability to stand and walk for extended periods; bend, reach, twist, and perform repetitive hand and wrist movements; and occasionally stoop, kneel, or crouch.
• Ability to lift, carry, push, or pull objects weighing up to 50 pounds and occasionally use ladders or step stools.
• Manual dexterity to safely operate store equipment, including espresso machines, blenders, ovens, POS systems, and computers.
• Ability to work around heat, cold, steam, approved cleaning agents, noise, and outdoor weather conditions.
• Ability to perform periodic desk and computer work, accurately enter and review information in company systems, and maintain appropriate confidentiality.
• Visual and auditory ability to read orders, monitor operations, communicate, and safely perform job duties.
• Ability to perform basic calculations for recipes, transactions, cash management, and other store responsibilities.

Nice To Haves

• Demonstrated business maturity, openness to innovation, and ability to recommend ideas while thoughtfully evaluating risks and outcomes.
• Ability to identify issues, address gaps, escalate challenges, and monitor progress against strategic initiatives.
• Strategic and creative thinking about improving field communication, training, and support while balancing practicality and execution.
• Ability to communicate project updates clearly and confidently to cross-functional teams and leaders.
• A continuous improvement mindset, including seeking feedback, applying lessons learned, and adjusting approaches.

Responsibilities

• Oversee daily store operations and deliver results across SPOC.
• Lead, communicate, and champion Black Rock Coffee Bar values, policies, and procedures.
• Establish effective, positive communication among Team Members through appropriate channels.
• Plan and execute sales promotions assigned by Marketing.
• Promote safe work practices, promptly report incidents and accidents to the Multi-Store Lead and HR, and follow required procedures.
• Own hiring, onboarding, and training processes for the store.
• Coach and develop Team Members through feedback, recognition, accountability, and corrective action when necessary.
• Lead actively on shift, maintain adequate coverage, arrange coverage for unexpected absences, and ensure required meal and rest periods are provided.
• Create and publish the store schedule on time and follow company availability and time-off request protocols.
• Complete off-bar leadership tasks, including approving timecards, managing cash, and submitting expenses.
• Plan and facilitate quarterly store meetings and regular one-on-one conversations with Team Members.
• Organize quarterly team outings to support morale and recognition.
• Attend leadership meetings as scheduled, including biweekly or monthly sessions based on regional requirements.
• Troubleshoot equipment issues, address Team Member concerns, and resolve operational problems.
• Work 40 hours per week, including at least 32 hours per week on-bar.
• Welcome Guests and Team Members warmly and create a positive, engaging environment.
• Meet service speed requirements while maintaining beverage quality and Guest service, including for third-party orders.
• Prepare and serve coffee, coffee-less beverages, and food using retail equipment such as espresso machines and convection ovens.
• Maintain clean and organized work and Guest areas and follow health and safety guidelines.
• Promote new coffee offerings and seasonal specials.
• Handle accurate cash and credit transactions, including daily cash deposits when required.
• Support training initiatives and mentor new Team Members during onboarding.
• Hold the leadership team accountable for assigned daily, weekly, and monthly tasks.
• Handle Guest complaints and resolve issues professionally and promptly.
• Assist with inventory management and restock supplies and product displays as needed.
• Guide proper line busting during peak periods to expedite Guest orders.
• Work independently during shifts with self-directed initiative and minimal supervision.
• Follow company policies and procedures.
• Regularly travel within the assigned market and occasionally travel out of market for meetings, training, store support, or company initiatives.

Benefits

• Paid Time Off
• Performance-based bonus opportunities
• 401(k) retirement savings plan with company match for eligible team members
• Medical, vision, and dental insurance options for employees and their families
• Pet insurance
• Discount programs
• Long-Term Disability coverage options
• Life and AD&D coverage options
• Paid holidays
• Employee Assistance Program
• Ongoing professional development and training opportunities
• Childcare, recreation, lifestyle brand, and other discount programs
• Free drinks