General Manager

Better Buzz Coffee Company • Bonita, CA

13d • $32 - $35

About The Position

Better Buzz Coffee is hiring General Managers to lead cafés as the most senior leader at each location. The General Manager is accountable for delivering a consistent, brand-defining guest experience, developing a high-performing team, and operating a profitable, compliant business. The role spends most of its time leading the team and managing café operations, while executing goals, solving problems, and modeling integrity and sound judgment. General Managers uphold Better Buzz’s mission to elevate the coffee experience and inspire the team and community.

The selected candidate completes eight weeks of training, assists in the market, and waits to be assigned a store. The eventual assignment may be at a new opening or an existing location needing support. The position requires open availability and a 45-hour workweek. Pay is $32.00–$35.00 per hour, described as approximately $79,000–$86,000 annually based on hours worked, with potential monthly bonuses once awarded a location.

Better Buzz Coffee was founded in 2002 and operates locations across California, Nevada, and Arizona, with Florida locations planned. The company roasts organic, fair-trade, and rainforest-certified coffee weekly. It emphasizes quality, connection, a fun work environment, and equal opportunity, and offers reasonable accommodation to qualified applicants with disabilities.

Requirements

• At least 3 years of general management experience in a similar high-velocity, high-volume coffee or fast-casual environment.
• Manager Food Safety Certification.
• Open availability for days, nights, weekends, and holidays.
• Availability to work 45 hours per week.

Nice To Haves

• Associate degree.
• Drive-thru experience.
• Experience opening a new location.

Responsibilities

• Build, lead, and develop Assistant General Managers, Lead Shift Supervisors, Shift Supervisors, Team Ambassadors, and Baristas who embody Better Buzz culture.
• Model integrity, honesty, and knowledge in promoting the company’s culture, values, and mission.
• Source, interview, hire, and onboard team members using the company applicant tracking system, and identify and develop internal talent for promotion.
• Address team concerns with urgency, fairness, clarity, strength, and compassion.
• Promote a workplace free of harassment, discrimination, and retaliation, and ensure mandated training is completed.
• Lead the team in delivering exceptional guest experiences and professionally resolve guest concerns with empathy and urgency.
• Prepare the team for brand initiatives, promotions, and seasonal campaigns.
• Operate the café to meet or exceed financial targets, including sales, labor, food cost, and waste targets.
• Build and post accurate, compliant team schedules in advance, managing labor against forecasts and team availability.
• Manage performance metrics, identify gaps, develop plans to address them, and communicate plans for team execution.
• Drive sales by modeling hospitable service and upselling, and promote speed of service, fulfillment, and drive-thru times.
• Maintain strong guest feedback scores.
• Ensure meal and rest breaks are taken and properly recorded in accordance with state law.
• Oversee inventory processes, including par levels, ordering, receiving, rotation, storage, and waste tracking.
• Maintain cash-handling integrity and follow loss-prevention protocols.
• Maintain food safety and sanitation standards in accordance with ANSI-certified manager certification and county health requirements.
• Comply with applicable federal, state, and local employment laws, including wage and hour, scheduling, and leave requirements.
• Complete and document required incident reporting, including workplace injuries, harassment complaints, and communicable disease notifications under AB 685.
• Maintain a safe physical environment for guests and team members and promote psychological safety.
• Partner with the District Manager on team coaching, business performance, and people strategy.
• Communicate clearly and respectfully with the Better Buzz Support Center (The Hive), vendors, and cross-functional partners.

Benefits

• Full benefits package options, including medical, dental, vision, and life insurance.
• 401(k) with a company match.
• Paid time off.
• Paid training.
• Monthly bonus potential once assigned a location.
• Opportunities for career growth and advancement.
• Work with a team of coffee enthusiasts at a quickly growing brand.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed