Coffee Manager Jobs

About The Position

Requirements

• High school diploma or equivalent.
• Ability to deliver outstanding customer service and inspire a team to do the same.
• Ability to lead, motivate, and develop a team in a fast-paced food service environment.
• Ability to solve practical problems and make sound decisions involving a variety of variables.
• Basic math skills, including fractions, decimals, and percentages.
• Clear written and verbal communication with customers, employees, and vendors.
• Ability to handle confidential information, including employee compensation, sales data, and inventory reports, with discretion.
• Ability to frequently lift, carry, push, or pull objects weighing 100 pounds or more, with or without mechanical assistance.
• Ability to continuously stand and walk on hard surfaces for extended periods.
• Ability to work in cooler or freezer environments for extended periods.
• Ability to operate pallet jacks, forklifts, or similar material-handling equipment where applicable; required operator certification must be completed before independent use.
• Ability to safely use sharp knives and blades to cut, trim, or grind product where applicable.
• Ability to operate a cardboard baler or compactor where applicable and in accordance with age and legal requirements.
• Ability to perform repetitive motions associated with dough mixing, scaling, and proofing where applicable.
• Ability to work in areas with temperature extremes and dampness and around standard coffee shop and store equipment; possible exposure to electrical equipment, cleaning products, or solvents.

Nice To Haves

• On-the-job training.
• Sanitation courses.
• One or more years of related work experience.

Responsibilities

• Set and uphold department standards for customer service, cleanliness, sanitation, team relations, and profitability.
• Encourage employees to greet and engage customers and lead by example in creating a welcoming atmosphere.
• Assist customers with finding and reaching products, carrying heavy purchases, and other service needs.
• Recruit, hire, train, supervise, and evaluate department employees; address performance and disciplinary matters as needed.
• Coordinate employee scheduling, daily work plans, and department goals with store leadership.
• Oversee ordering, replenishment, pricing, invoicing, and department bookkeeping.
• Analyze weekly and monthly sales trends, prepare ad projections, and plan promotions and displays.
• Ensure proper product temperatures, storage procedures, and freshness standards to minimize shrink.
• Understand and troubleshoot department equipment and coordinate maintenance as needed.
• Maintain adequate staffing to support consistent speed of service.
• Conduct department inventory and manage product pre-orders.
• Maintain compliance with the company dress code, hygiene standards, and policies.
• Assist in other store areas and take on special projects as needed.
• Unload, lift, stock, and rotate incoming truck freight and merchandise.