manager, engineering - Platform Engineering - Partner Technology
About The Position
The Manager, Engineering will advance enterprise technology solutions supporting platforms that underpin in-store partner tooling. The position sits at the intersection of Partner Tech, Retail Operations, and Enterprise Data & Analytics, and drives platform-based solutions that balance standardization, flexibility, and innovation at scale. The role executes strategy, engineering, and delivery for Digital Experience platforms, ensuring they operate as resilient, extensible, enterprise-grade capabilities that enable business outcomes. These platforms support shift execution and are expected to increasingly leverage AI and intelligent automation to improve productivity, decision-making, and problem solving for partners and operators. The manager leads engineering quality and reliability, QA and testing strategy, disciplined release management, production support and sustainment, and engineering automation. The role develops engineering and quality teams and partners across product, business, technology, and vendors to deliver reliable platform experiences for Starbucks partners and business teams. The position is onsite four days per week in the Nashville office.
Requirements
- At least 8 years of experience in software engineering, quality engineering, platform operations, release management, or enterprise application sustainment.
- At least 5 years managing complex enterprise platforms, application development efforts, QA/testing programs, or production support functions.
- 3–5 years leading or managing technical teams, including engineers, SDETs, QA analysts, sustainment resources, or vendor delivery teams.
- Experience improving engineering productivity through test automation, CI/CD practices, release tooling, scripting, or operational automation.
- Bachelor’s degree in Computer Science or a related field.
- Experience leading release readiness, defect triage, regression planning, integration testing, user acceptance testing, and post-production validation.
- Experience with monitoring, logging, alerting, service management, and operational health practices for production platforms.
- Strong understanding of incident, problem, change, release, and sustainment management practices, including vendor coordination and support model governance.
- Proven ability to lead cross-functional teams through complex delivery, testing, release, and sustainment activities in a fast-paced environment.
Responsibilities
- Establish engineering practices that improve platform stability, test coverage, defect prevention, and production readiness across Partner Tech platforms.
- Lead functional, regression, integration, end-to-end, performance, and release validation practices in partnership with product, engineering, business, and vendor teams.
- Plan and coordinate releases, change readiness, deployment calendars, go/no-go decisions, cutover activities, and post-release validation for business-critical partner platforms.
- Oversee incident, problem, change, release, monitoring, and vendor support practices to protect business continuity and reduce recurring operational issues.
- Advance test automation, deployment automation, monitoring, and operational playbooks to increase release speed, consistency, and confidence.
- Coach engineers, SDETs, QA partners, and sustainment resources, building ownership, accountability, and continuous improvement practices.
- Build trusted cross-functional relationships to manage dependencies, remove blockers, improve support handoffs, and deliver measurable platform outcomes.
- Ensure engineering decisions, sustainment priorities, and release execution support reliable experiences for Starbucks partners and business teams.
- Execute the strategy, engineering, and delivery for Digital Experience platforms.
- Support platform-based solutions that balance standardization, flexibility, and innovation at scale.
Benefits
- Medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits.
- Short-term and long-term disability.
- Paid parental leave and family expansion reimbursement.
- Paid vacation from date of hire, sick time, eight paid holidays, and two personal days per year.
- Eligible partners may participate in a 401(k) retirement plan with employer match.
- Discounted company stock program (S.I.P.) and Starbucks equity program (Bean Stock).
- Incentivized emergency savings and financial well-being tools.
- 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan.
- Student loan management resources and access to other educational opportunities.
- Backup care and DACA reimbursement.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
