Engineering Manager - Platform

CharterUP•Austin, TX

1d•$210,000 - $225,000•Hybrid

About The Position

CharterUP is seeking an Engineering Manager, Platform to lead the team responsible for the technical foundations of its two-sided marketplace. The manager will oversee infrastructure, security, site reliability, and data engineers, guiding them in delivering secure, reliable, and scalable systems. The role calls for a people-first leader with sound technical judgment who can balance immediate operational needs with longer-term investments in developer productivity, security, and data capabilities. The position is hybrid in Austin, Texas, with in-office work Monday, Wednesday, and Friday, and reports to the VP Engineering. The manager will lead and develop the team; set technical direction and roadmaps aligned with business and engineering priorities; and guide cloud architecture, infrastructure automation, deployment systems, and shared services. They will strengthen observability, incident response, disaster recovery, and cost management in partnership with product engineering teams. The role also guides security practices and tooling, vulnerability remediation, reliable data pipelines, and governed data access for analytics, business operations, and machine learning. Improving developer productivity through shared tooling, self-service capabilities, practical standards, AI-assisted tools, and automation is another key focus. CharterUP describes itself as a remote-first company with a tech hub in Austin and select roles requiring regular in-office presence. Its platform supports charter, shuttle, and emerging autonomous vehicle operations, serving enterprises, institutions, and event organizers nationwide. The listed salary range is $210,000–$225,000 USD.

Requirements

Typically 4+ years of management experience, including managing technical teams such as platform, infrastructure, or reliability engineers.
Demonstrated success in recruiting, coaching, career development, and performance management.
Typically 8+ years across engineering and engineering management roles, including substantial hands-on technical work building or operating production systems.
Sound architectural judgment and ability to guide specialists across multiple disciplines.
Experience with AWS or a comparable cloud platform, infrastructure as code, CI/CD, networking, and production databases.
Track record of improving reliability, incident response, scalability, and cost efficiency.
Familiarity with application and cloud security, secure development practices, vulnerability management, compliance programs such as SOC 2, and modern data platforms.
Ability to assess tradeoffs and set priorities in partnership with domain experts.
Ability to build trust across engineering and business functions, communicate technical priorities and risks clearly, and lead distributed teams with clear ownership and accountability.

Responsibilities

Manage infrastructure, security, site reliability, and data engineers; set expectations, provide feedback, and support career growth through coaching, recruiting, and performance management.
Define the team's technical direction and roadmap, aligning investments with business and engineering priorities while balancing long-term improvements, operational needs, partner requests, and delivery commitments.
Guide cloud architecture, infrastructure automation, deployment systems, and shared services.
Strengthen observability, incident response, disaster recovery, and cost management in partnership with product engineering teams.
Support security engineers in establishing secure development practices, building security tooling and guardrails, and driving vulnerability remediation across engineering.
Guide data engineers in building reliable pipelines and governed data access for analytics, business operations, and machine learning.
Improve developer productivity by delivering shared tooling, self-service capabilities, practical standards, and effective use of AI-assisted tools and automation.

Benefits

Medical, dental, and vision insurance; U.S. employees have 100% of premiums covered.
Mental health support and virtual care.
Gym discounts.
Family-building benefits.
Paid time off: 15 days in the U.S., increasing to 20 days after two years.
Eight paid holidays in the U.S.
Company-paid life, short-term disability, and long-term disability insurance where available.
Referral bonuses.
401(k) plan in the U.S.; region-specific savings programs internationally where applicable.
Long-term financial planning support.
Choice of Mac or PC, plus monitor, keyboard, and mouse.