Engineering Manager - Platform

CharterUP•Austin, TX

1d•Hybrid

About The Position

CharterUP is seeking an Engineering Manager, Platform to lead the team responsible for the technical foundations of its two-sided marketplace. The manager will oversee infrastructure, security, site reliability, and data engineers, supporting delivery of secure, reliable, and scalable systems. This is a people-leadership role requiring sound technical judgment and the ability to balance operational requirements with long-term investment in developer productivity, security, and data capabilities. The role owns platform strategy and delivery, setting technical direction and a roadmap aligned with business and engineering priorities. It guides cloud architecture, infrastructure automation, deployment systems, and shared services; strengthens observability, incident response, disaster recovery, and cost management; advances secure development practices and security tooling; supports reliable data pipelines and governed data access; and improves developer productivity through shared tools, self-service capabilities, standards, AI-assisted tools, and automation. The position is based in Austin, Texas, with a hybrid schedule requiring in-office work Monday, Wednesday, and Friday. CharterUP describes itself as remote-first, but this role has regular in-office expectations. The position reports to the VP Engineering.

Requirements

Typically 4 or more years of management experience, including experience managing technical teams such as platform, infrastructure, or reliability engineers.
Demonstrated success in recruiting, coaching, career development, and performance management.
Typically 8 or more years across engineering and engineering management roles, including substantial hands-on technical work building or operating production systems.
Sound architectural judgment and ability to guide specialists across multiple disciplines.
Experience with AWS or a comparable cloud platform, infrastructure as code, CI/CD, networking, and production databases.
Track record of improving reliability, incident response, scalability, and cost efficiency.
Familiarity with application and cloud security, secure development practices, vulnerability management, compliance programs such as SOC 2, and modern data platforms.
Ability to assess tradeoffs and set priorities in partnership with domain experts.
Ability to build trust across engineering and business functions, communicate technical priorities and risks clearly, and lead distributed teams with clear ownership and accountability.

Responsibilities

Manage infrastructure, security, site reliability, and data engineers; set expectations, provide feedback, and support career growth through coaching, recruiting, and performance management.
Define the team’s technical direction and roadmap, aligning investment with business and engineering priorities and balancing long-term improvements with operational needs, partner requests, and delivery commitments.
Guide cloud architecture, infrastructure automation, deployment systems, and shared services.
Strengthen observability, incident response, disaster recovery, and cost management in partnership with product engineering teams.
Support security engineers in establishing secure development practices, building security tooling and guardrails, and driving vulnerability remediation across engineering.
Guide data engineers in building reliable pipelines and governed data access for analytics, business operations, and machine learning.
Improve developer productivity by delivering shared tooling, self-service capabilities, practical standards, and effective use of AI-assisted tools and automation.
Build trust across engineering and business functions, communicate technical priorities and risks clearly, and lead distributed teams with clear ownership and accountability.

Benefits

Medical, dental, and vision insurance; U.S. employee premiums are covered at 100%.
Mental health support and virtual care.
Gym discounts and family-building benefits.
Paid time off: 15 days in the U.S., increasing to 20 after two years.
Eight paid holidays in the U.S.
Company-paid life, short-term disability, and long-term disability insurance where available.
Referral bonuses for bringing top talent to the team.
Long-term financial planning support.
401(k) plan in the U.S.
Choice of a Mac or PC, plus monitor, keyboard, and mouse.
Remote-first work model, with role-specific in-office expectations.