Coach Jobs

About The Position

Requirements

• Minimum of 10 years of experience in a high‑volume automotive repair shop
• Proven leadership experience as a Lead Technician, Shop Foreman, or similar role
• Strong diagnostic and electrical troubleshooting skills
• Ability to manage multiple priorities in a fast‑paced environment
• Strong interpersonal skills with a servant leadership style
• Monday-Friday and Saturday availability.

Nice To Haves

• GM dealership experience strongly preferred
• GM Master Technician or equivalent certifications a plus
• ASE Master Technician certification preferred
• Experience with GM warranty procedures, documentation, and audits
• Familiarity with dealership DMS systems (Tekion, CDK, Reynolds & Reynolds, etc.)

Responsibilities

• Manage and optimize daily workflow in a high‑volume service environment
• Assign repair orders based on technician skill level and workload
• Monitor cycle time, productivity, and efficiency to meet or exceed dealership targets
• Ensure proper dispatching and prioritization of work, including warranty and internal repairs
• Provide advanced diagnostic and repair support to technicians
• Serve as the escalation point for complex vehicle issues
• Ensure repairs are completed correctly the first time and in compliance with GM standards
• Stay current on Chevrolet-Buick-GMC and GM technical bulletins, recalls, and service updates
• Perform or oversee quality inspections before vehicle delivery
• Ensure warranty repairs meet GM documentation and audit requirements
• Reduce comebacks and improve overall repair quality
• Consistently exceed GM Net Promotor Score (NPS) benchmarks.
• Mentor, coach, and train technicians to improve skill levels and certifications
• Support GM training initiatives and ASE advancement
• Promote a culture of accountability, professionalism, and teamwork
• Enforce dealership safety policies and OSHA standards
• Maintain a clean, organized, and efficient shop environment
• Ensure proper tool usage and equipment maintenance
• Work closely with Service Advisors, Parts Department, and Management
• Assist with estimating, technician productivity tracking, and problem resolution
• Support customer satisfaction efforts when technical explanations are required

Benefits

• Medical, dental, and vision benefits
• Voluntary benefits available
• Paid time off upon hire
• Paid company holidays
• 401(k) with conditional employer match after 6 months of employment
• Growth potential
• Automotive discounts