Health Coach I/Office Coordinator

University Clinical Health•Savannah, TN

10d

About The Position

TennesseeCares Health Hubs are neighborhood health and wellness centers staffed by health coaches and clinicians. The program, an initiative of The University of Tennessee Health Sciences’ Tennessee Population Health Consortium and operated by University Clinical Health (UCH), works to improve health outcomes in medically underserved communities through community-centered healthcare. The hubs extend primary care into the community, provide preventive and wellness services, help bridge gaps in care, and connect people with healthcare and community resources regardless of their ability to pay. The Health Coach I/Office Coordinator provides administrative support to program administrators, health coaches, and clinical staff while serving as a frontline community wellness leader. This patient-facing position promotes healthy behaviors, supports personal health decision-making and chronic disease self-management, helps clients navigate barriers to care, and works to improve health outcomes. The role includes health screenings, individual and group motivational interviewing-based coaching, referrals for medical, mental health, and social needs, and documentation of client information for follow-up and billing. Administrative duties include distributing calendars and activity schedules, coordinating meetings, managing patient information and appointments in the EHR, and providing receptionist and telephone coverage. The position also supports client registration, scheduling, intake, follow-up, office operations, supply management, expense tracking, staff scheduling, documentation, and compliance. The role collaborates with the interdisciplinary care team, coordinates outreach and health education activities, maintains and distributes marketing communications, and represents TennesseeCares in the community. Regular visits with referring physicians and community partners are expected, along with participation in health fairs and community events, often during evenings and weekends.

Requirements

Complete training and certification in both the Motivational Interviewing and Health Coaching Certification Programs within the first 45 days of employment.
High school diploma or GED.
Strong interpersonal and relationship-building skills.
Experience working with diverse populations.
Excellent verbal and written communication skills.
Proficiency with electronic health records and healthcare technology.
Employment or other lived experience providing care for individuals with chronic health conditions.
Ability to work independently and collaboratively.
Valid driver’s license.

Nice To Haves

Associate’s or bachelor’s degree in Health, Social Services, Human Services, or a related field.
Experience using Epic EHR.
Experience verifying patient insurance and obtaining physician referrals.
Bilingual language skills.
CPR certification.

Responsibilities

Create a welcoming client experience by managing registration, scheduling, intake documentation, telephone support, and follow-up communications.
Support daily Health Hub operations through calendar and meeting coordination, office administration, supply management, expense tracking, and staff scheduling support.
Maintain timely and accurate records and Epic EHR documentation in compliance with HIPAA privacy requirements and established patient-management and encounter-processing procedures.
Follow established protocols, support quality initiatives, and collaborate with the interdisciplinary care team.
Build trusted relationships with clients and conduct health screenings and personalized health coaching.
Deliver coaching, education, and support programs for self-management of conditions including obesity, hypertension, diabetes, and tobacco use.
Identify barriers to care and connect participants with healthcare providers, behavioral health services, and community resources.
Coordinate outreach events and assist with health education activities.
Maintain and distribute marketing communications, including print flyers and Facebook communications.
Represent TennesseeCares positively in the community by engaging community members, referral partners, and local organizations.
Visit referring physicians and community partners regularly to support community awareness.
Participate in health fairs and community events, often on weekends and evenings.
Provide administrative support to health coaches, clinicians, and leadership, promoting teamwork, efficient workflows, client access, and program goals.
Document client information, identify the purpose of visits and contact information for follow-up, and facilitate client information for coaching-services billing.
Distribute monthly calendars and Hub activity schedules, schedule administrative meetings, manage patient information and appointment processing in the EHR, and provide receptionist duties including phone coverage.