Health Coach I/Office Coordinator

University Clinical Health•Parsons, TN

About The Position

The Health Coach I/Office Coordinator provides administrative support to program administrators, health coaches, and clinical staff at TennesseeCares Health Hubs. The role combines office coordination and patient-facing health coaching. As a frontline community wellness leader, the Health Coach promotes healthy behaviors, supports informed health decisions, helps clients navigate barriers to care, and encourages chronic disease self-management. The position provides convenient health screenings and individual and group motivational interviewing-based coaching for chronic condition and lifestyle management. It also connects clients with medical, mental health, and social services. Administrative duties include documenting client information and coaching services for billing, distributing calendars and activity schedules, coordinating meetings, managing patient information and appointments in the electronic health record, and handling receptionist duties and phone coverage. TennesseeCares Health Hubs are neighborhood health and wellness centers operated by University Clinical Health and associated with The University of Tennessee Health Sciences’ Tennessee Population Health Consortium. They serve medically underserved communities through community-centered care, preventive and wellness services, and connections to healthcare and community resources regardless of a client’s ability to pay.

Requirements

Complete training and certification in both the Motivational Interviewing and Health Coaching Certification Programs within the first 45 days of employment.
High school diploma or GED.
Strong interpersonal and relationship-building skills.
Experience working with diverse populations.
Excellent verbal and written communication skills.
Proficiency with electronic health records and healthcare technology.
Employment or other lived experience providing care for individuals with chronic health conditions.
Ability to work independently and collaboratively.
Valid driver’s license.

Nice To Haves

Associate’s or Bachelor’s degree in Health, Social Services, Human Services, or a related field.
Experience using Epic EHR.
Experience verifying patient insurance and obtaining physician referrals.
Bilingual language skills.
CPR certification.

Responsibilities

Manage client registration, scheduling, intake documentation, telephone support, and follow-up communications.
Support daily Health Hub operations through calendar management, meeting coordination, office administration, supply management, expense tracking, and staff scheduling support.
Maintain timely and accurate records and Epic EHR documentation in compliance with HIPAA privacy requirements and established patient management and encounter-processing procedures.
Collaborate with the interdisciplinary care team, follow established protocols, and support quality initiatives.
Build trusted relationships with clients, conduct health screenings, and provide personalized health coaching to support wellness goals.
Deliver coaching, education, and support programs to improve self-management of conditions including obesity, hypertension, diabetes, and tobacco use.
Identify barriers to care and connect participants with healthcare providers, behavioral health services, and community resources.
Coordinate outreach events and assist with health education activities.
Maintain and distribute marketing communications, including print flyers and Facebook content.
Represent TennesseeCares in the community by engaging community members, referral partners, and local organizations.
Visit referring physicians and community partners regularly to promote community awareness.
Participate in health fairs and community events, including events that may occur on weekends and evenings.
Provide administrative support to Health Coaches, clinicians, and leadership to promote teamwork, efficient workflows, client access, and program goals.
Document client purpose of visit and contact information for follow-up, and facilitate client information for coaching-service billing.
Distribute monthly calendars and Health Hub activity schedules, schedule administrative meetings, manage patient information and appointment processing in the EHR, and provide receptionist duties including phone coverage.