Position Title Job Readiness Coach/Case Management

SGA YOUTH & FAMILY SERVICES NFP • Chicago, IL

6d

About The Position

The Job Readiness Coach & Case Manager provides job readiness instruction, individualized case management, career coaching, and supportive services to participants ages 18–24 in the Career Exploration and Employment Preparation Program (CEEP). The role helps participants build the skills, knowledge, confidence, and professional behaviors needed to enter and retain employment, advance into occupational training, earn industry-recognized credentials, or pursue post-secondary education.

The position delivers structured job readiness training and workshops, supports individualized career planning and employment preparation, and provides strengths-based case management. It also contributes to recruitment, enrollment, participant engagement, employment and training outcomes, program documentation, data reporting, and compliance. The coach collaborates with program staff, employers, training providers, educational institutions, and community partners, and follows up with participants after placement to support retention.

This is a part-time position at $23.50 per hour for 27 hours per week. Evening and weekend availability is required. The role requires travel between program and community locations and includes the physical demands described in the posting.

Requirements

• Demonstrated experience working with young adults ages 18–24 and individuals experiencing barriers to education and employment.
• Experience working with individuals who may be justice-involved, experiencing homelessness, involved in foster care, out of school, unemployed, living with disabilities, or English Language Learners.
• Experience providing case management, career coaching, workforce development, job readiness instruction, counseling, mentoring, or related services.
• Strong knowledge of job readiness, workforce development, career exploration, employment preparation, and career pathways.
• Ability to facilitate engaging individual and group-based workshops and training sessions.
• Knowledge of the local job market, employment trends, occupational training opportunities, and career development resources.
• Ability to provide culturally responsive, strengths-based, and trauma-informed services.
• Strong organizational and time-management skills, including the ability to manage multiple cases, deadlines, documentation, and competing priorities.
• Ability to maintain accurate and timely case notes, participant records, and required program documentation.
• Proficiency in Microsoft Office, PowerPoint, data management systems, and virtual communication platforms.
• Ability to maintain confidentiality, exercise sound professional judgment, and comply with agency and funder requirements.
• Fluency in English and Spanish.
• Evening and weekend availability.
• Valid driver’s license and automobile insurance for work-related travel.
• Ability to travel between program locations, community sites, employer partners, training providers, and other program-related locations as needed.
• Must be able to remain stationary 50% of the time and frequently move within the office to access file cabinets and office machinery.
• Must be able to transport oneself to and from sites, occasionally ascend and descend stairs, and constantly move to assist during program activities.
• Must be able to lift up to 25 lbs. when needed and frequently move in outdoor weather conditions.

Nice To Haves

• Bachelor's degree in counseling, social work, criminal justice, or a related field.
• Experience working with young adults ages 18–24.
• Experience facilitating group workshops, training sessions, or educational programming.

Responsibilities

• Deliver structured Job Readiness Training using an approved curriculum aligned with CEEP goals and workforce development best practices.
• Facilitate individual and group workshops on employment readiness, workplace behavior, communication, professionalism, financial and digital literacy, career exploration, and employability skills.
• Help participants identify career interests, strengths, skills, educational needs, and employment goals.
• Assist participants with resumes, interviews, job applications, job searches, and professional communication.
• Monitor participant attendance, participation, engagement, and completion of required Job Readiness Training.
• Adapt coaching and instructional strategies to meet participant needs, including barriers to education and employment.
• Conduct participant intake, assessments, and ongoing needs evaluations.
• Develop individualized service and career plans that identify goals, barriers, action steps, referrals, and measurable outcomes.
• Connect participants facing barriers with appropriate internal and external supportive services.
• Provide coaching, mentoring, encouragement, and follow-up to promote engagement and long-term success.
• Maintain regular contact with assigned participants through meetings, phone calls, texts, virtual communication, and other approved methods.
• Conduct outreach and re-engagement for participants who are disengaged or at risk of not completing the program.
• Participate in case conferences and collaborate with program staff to address barriers and coordinate services.
• Maintain confidentiality and handle participant information in accordance with agency, funder, and privacy requirements.
• Support participant recruitment, outreach, enrollment, orientation, and referrals.
• Receive, review, and respond to referrals; acknowledge referrals, support eligibility verification, contact participants within established timeframes, and document outreach and enrollment.
• Assist with orientations and explain program expectations, services, attendance requirements, training opportunities, and employment pathways.
• Communicate with participants and referral partners to support timely enrollment and service delivery.
• Support participants in pursuing employment, advanced training, credentials, and post-secondary education aligned with their goals.
• Collaborate with Job Developers, employers, training providers, educational institutions, and community partners to support participant transitions and outcomes.
• Support CEEP performance goals for employment placement, advanced training, credential attainment, and post-secondary education.
• Monitor training and employment placements through check-ins, progress reviews, coaching, and issue resolution.
• Follow up with participants after placement for at least 91 days, or as otherwise required by the funder, to monitor progress and retention.
• Help participants resolve challenges that may affect employment or training retention.
• Maintain complete, accurate, and timely participant files in accordance with SGA, DFSS, and other applicable funder requirements.
• Enter and maintain participant data, services, attendance, training activities, assessments, case notes, referrals, credentials, outcomes, and other required information within reporting timelines.
• Complete required documentation and data entry, including weekly reporting, accurately and on time.
• Maintain current case notes documenting contacts, services, progress, barriers, referrals, and follow-up.
• Track participant progress toward service plan, education, training, credential, and employment goals.
• Maintain required participant files, attendance records, bus card logs, timesheets, and other program documentation.
• Participate in file reviews, monitoring, audits, quality assurance, and corrective action activities.
• Assist the Workforce Development Manager with collecting, reviewing, and reporting program outcomes and performance data.
• Meet performance benchmarks and productivity expectations established by SGA Youth & Family Services and/or the funder.
• Collaborate with program staff, leadership, employers, training providers, educational institutions, and community partners.
• Assist with coordinating and monitoring approved work-based learning, training, and employment opportunities.
• Participate in employer and community partner activities supporting career exploration and workforce development.
• Attend and participate in mandatory staff meetings, professional development, SGA trainings, and funder-required trainings.
• Represent SGA Youth & Family Services professionally at community events, partner meetings, recruitment activities, and other program functions.
• Perform other duties as assigned.

Benefits

• 403(b) retirement savings plan
• Paid vacation
• Paid sick leave
• Employee Assistance Program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed