Patient Experience Regional Coach- TPP

TriHealth • Cincinnati, OH

7d • Onsite

About The Position

The Patient Experience Regional Coach at TriHealth helps foster compassionate, patient-centered care across the organization. The role empowers leaders and frontline teams through coaching, tools, and data-driven insights to improve patient and caregiver experiences and measurable patient satisfaction and engagement. The Regional Coach assesses, develops, designs, implements, validates, trains, and evaluates patient experience services and interventions supporting TriHealth’s strategic pillar of Service and the TriHealth Way system priorities.

The position provides leadership support for project management and delivery, managing multiple priorities and implementing deliverables on time in a manner consistent with TriHealth’s values and behaviors. It requires project management, coaching, and analytical abilities; independent work while assessing risks and seeking guidance for resolution; and strong working relationships and professional written and verbal communication with people at all levels of the system. The role uses analysis, data gathering, coaching, planning, program design, and evaluation, applying validated coaching models and techniques to help leaders and team members create and achieve measurable goals. The role is based at Bethesda North Hospital and requires travel between TriHealth sites.

Requirements

• Bachelor’s degree in healthcare, customer service, or patient experience.
• Advanced knowledge of design.
• Coaching skills.
• Problem-solving and resolution skills.
• Analytical ability.

Nice To Haves

• Four to five years of experience in healthcare coaching or healthcare design experience.

Responsibilities

• Collaborate with leadership to create work plans that meet project goals and initiate appropriate interventions to manage projects on time.
• Assist leadership in developing action plans to improve performance; research, review, and implement best practices; and provide coaching to leaders and team members at all levels.
• Partner with leadership in assigned areas to identify, plan, implement, validate, train, and evaluate patient experience improvement strategies.
• Collaborate across regions and with departments, patient relations, directors, physicians, and others to meet or exceed patient experience goals measured by CAHPS.
• Use data to provide proactive consultation, coaching, and strategy to directors, managers, physicians, and team members on process improvement related to patient experience.
• Support the development and recognition of strategies and collaborate with departments to promote and maintain service excellence throughout the system.

Benefits

• Competitive shift differentials.
• Opportunities for professional growth.
• Comprehensive benefits package that may include medical, dental, and vision coverage, paid time off, retirement savings plans, and tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level