Patient Experience Regional Coach- TPP

TriHealth • Cincinnati, OH

6d • Onsite

About The Position

The Patient Experience Regional Coach at TriHealth assesses, develops, designs, implements, validates, trains, and evaluates patient experience services and interventions supporting the organization’s strategic Service pillar and TriHealth Way priorities. The role coaches leaders and frontline team members, provides tools and data-driven insights, and supports measurable improvements in patient satisfaction, engagement, and the patient and caregiver experience.

The Regional Coach provides project-management and leadership support for Service initiatives, managing priorities and deliverables while working independently and assessing risks. The role builds relationships with team members at all levels, including senior leaders, directors, managers, supervisors, physicians, and frontline staff. It uses analysis, planning, advanced program and performance-support design, and validated coaching models to help teams set and achieve measurable goals.

The position is based at Bethesda North Hospital in Montgomery, Ohio, and requires travel between TriHealth sites. It is full-time, day shift. The role requires a bachelor’s degree in a related field; healthcare coaching and design experience is preferred. TriHealth offers competitive shift differentials, professional growth opportunities, and a comprehensive benefits package that may include medical, dental, and vision coverage, paid time off, retirement savings plans, and tuition reimbursement. PRN positions are not eligible for TriHealth benefits.

Requirements

• Bachelor’s degree in healthcare, customer service, or patient experience (required).
• Advanced knowledge of design and coaching.
• Problem-solving and resolution skills.
• Analytical ability.
• Professional written and verbal communication skills.
• Ability to manage multiple priorities and deliver projects on time.
• Ability to work independently, assess risks, and build strong working relationships across organizational levels.
• Ability to use data, conduct analysis, coach, and work with resistance.

Nice To Haves

• Four to five years of healthcare coaching and design experience (preferred).

Responsibilities

• Collaborate with leadership to create work plans that meet project goals.
• Determine and initiate appropriate interventions to manage projects and deliver them on time.
• Assist leaders in developing action plans to improve performance; research, review, and implement best practices.
• Coach leaders and team members at all levels.
• Partner with leadership in assigned areas to identify, plan, implement, validate, train, and evaluate patient experience improvement strategies.
• Collaborate across regions and with departments, patient relations, directors, and physicians to meet or exceed patient experience goals measured by CAHPS.
• Use data to provide proactive consultation, coaching, and strategies for patient-experience process improvement to directors, managers, physicians, and team members.
• Support the development of recognition strategies and collaborate with departments to promote and maintain service excellence across the system.
• Assess risks and seek guidance for resolution as needed.
• Plan project scope, implementation, work plans, design, and evaluation.
• Design and deliver programs, tools, and performance support using advanced skills and validated coaching models.

Benefits

• Competitive shift differentials.
• Opportunities for professional growth.
• Comprehensive benefits package that may include medical, dental, and vision coverage, paid time off, retirement savings plans, and tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level