Customer Experience Coach
About The Position
Serenity is hiring Customer Experience Coaches to guide individuals through structured sessions designed to help them build positive habits, stay motivated, and make progress toward personal goals. The role is suited to people with backgrounds in customer service, hospitality, retail, education, or caregiving who enjoy connecting with others and creating supportive, encouraging environments. No specialized industry experience is required; full paid training is provided. The Customer Experience Coach works directly with individuals during scheduled sessions, helping them stay engaged and supported while participating in a structured program. The coach serves as a consistent, positive presence and helps ensure that each person’s experience is welcoming, organized, professional, supportive, and respectful. The position is full-time and on-site. Shifts are Monday through Friday, either 6:00 AM–1:30 PM or 1:30 PM–9:00 PM, depending on clinic needs. A Saturday shift rotation is required approximately every eight weeks. Compensation is $23–$30 per hour, plus quarterly performance-based bonuses.
Requirements
- At least 2 years of full-time professional experience in any industry.
- Clear and professional verbal and written communication skills.
- Strong interpersonal skills, patience, and empathy.
- Reliability and punctuality, and openness to feedback.
- Authorization to work in the United States.
- Ability to pass a background check and drug screening.
Nice To Haves
- Experience in customer service, hospitality, retail, education, or caregiving.
- Interest in personal development, coaching, or wellness.
- Comfort working closely with individuals in a service-focused environment.
Responsibilities
- Provide one-on-one support during scheduled program sessions.
- Operate and monitor specialized program tools and technology; training is provided.
- Encourage participants through practices such as journaling, goal-setting, and mindfulness exercises.
- Maintain accurate session notes and share updates with team members.
- Ensure each participant’s experience is professional, supportive, and respectful.
- Follow established processes and standards to maintain a consistent experience.
Benefits
- Competitive pay with advancement opportunities.
- 90% employer-paid medical, dental, and vision insurance.
- 401(k) retirement plan.
- 10 PTO days, increasing to 15 after the first year.
- 10 paid holidays.
- Paid training and professional certification.
- Supportive, growth-focused work environment.
- Quarterly performance-based bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
