Customer Experience Coach

Serenity Mental Health Centers • Austin, TX

9d • Onsite

About The Position

Serenity is hiring Customer Experience Coaches to guide individuals through structured sessions designed to help them build positive habits, stay motivated, and make progress toward personal goals. The role suits people with backgrounds in customer service, hospitality, retail, education, or caregiving who enjoy connecting with others and creating supportive, encouraging environments. No specialized industry experience is required; full paid training is provided.

The Coach works directly with individuals during scheduled sessions, supporting their engagement and participation in a structured program. They serve as a consistent, positive presence and help ensure each person’s experience is welcoming, organized, professional, supportive, and respectful. This is a full-time, on-site position, working Monday through Friday from 6:00 AM to 1:30 PM or 1:30 PM to 9:00 PM, depending on clinic needs. A Saturday shift rotation is required approximately every eight weeks. Compensation is $23–$30 per hour, plus quarterly performance-based bonuses.

Serenity describes itself as a growing organization focused on helping individuals build confidence, develop positive habits, and achieve meaningful progress. It combines structured programs, innovative tools, and a people-first approach to create supportive experiences.

Requirements

• At least 2 years of full-time professional experience in any industry.
• Clear and professional verbal and written communication skills.
• Strong interpersonal skills, patience, and empathy.
• Reliability, punctuality, and openness to feedback.
• Authorization to work in the United States.
• Ability to pass a background check and drug screening.

Nice To Haves

• Experience in customer service, hospitality, retail, education, or caregiving roles.
• Interest in personal development, coaching, or wellness.
• Comfort working closely with individuals in a service-focused environment.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor specialized program tools and technology; training is provided.
• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises.
• Maintain accurate session notes and share updates with team members.
• Ensure each participant’s experience is professional, supportive, and respectful.
• Follow established processes and standards to maintain a consistent experience.

Benefits

• Quarterly performance-based bonuses.
• 90% employer-paid medical, dental, and vision insurance.
• 401(k) retirement plan.
• 10 PTO days, increasing to 15 after the first year.
• 10 paid holidays.
• Paid training and professional certification.
• Advancement opportunities.
• Supportive, growth-focused work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed