Customer Experience Coach

Serenity Mental Health Centers • Frisco, TX

8d • Onsite

About The Position

Serenity is hiring Customer Experience Coaches to guide individuals through structured sessions that help them build positive habits, stay motivated, and make progress toward personal goals. Coaches work directly with participants during scheduled sessions, providing consistent, positive support and ensuring the experience is welcoming, organized, encouraging, professional, and respectful. The role involves operating and monitoring specialized program tools and technology, with training provided, and encouraging practices such as journaling, goal-setting, and mindfulness exercises. Full paid training is provided; no specialized industry experience is required.

This is a full-time, on-site position. The schedule is Monday through Friday, either 6:00 AM–1:30 PM or 1:30 PM–9:00 PM, depending on clinic needs, with a Saturday shift rotation approximately every eight weeks. Compensation is $23–$30 per hour, plus quarterly performance-based bonuses.

Requirements

• At least 2 years of full-time professional experience in any industry.
• Clear and professional verbal and written communication skills.
• Strong interpersonal skills, patience, and empathy.
• Reliability and punctuality, and openness to feedback.
• Authorization to work in the United States.
• Ability to pass a background check and drug screening.

Nice To Haves

• Experience in customer service, hospitality, retail, education, or caregiving.
• Interest in personal development, coaching, or wellness.
• Comfort working closely with individuals in a service-focused environment.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor specialized program tools and technology.
• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises.
• Maintain accurate session notes and share updates with team members.
• Ensure each participant’s experience is professional, supportive, and respectful.
• Follow established processes and standards to maintain a consistent experience.

Benefits

• Quarterly performance-based bonuses.
• 90% employer-paid medical, dental, and vision insurance.
• 401(k) retirement plan.
• 10 PTO days, increasing to 15 after the first year.
• 10 paid holidays.
• Paid training and professional certification.
• Advancement opportunities.
• Supportive, growth-focused work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed