Customer Experience Coach

Serenity Mental Health Centers•Mesa, AZ

9d•$23 - $30•Onsite

About The Position

Serenity is hiring Customer Experience Coaches to guide individuals through structured sessions that help them build positive habits, stay motivated, and make progress toward personal goals. Coaches work directly with individuals during scheduled sessions, serving as a consistent, positive presence and ensuring each experience is welcoming, organized, encouraging, professional, supportive, and respectful. Full paid training is provided; no specialized industry experience is required.

Requirements

At least 2 years of full-time professional experience in any industry.
Clear and professional verbal and written communication skills.
Strong interpersonal skills, patience, and empathy.
Reliability, punctuality, and openness to feedback.
Authorization to work in the United States.
Ability to pass a background check and drug screening.

Nice To Haves

Experience in customer service, hospitality, retail, education, or caregiving.
Interest in personal development, coaching, or wellness.
Comfort working closely with individuals in a service-focused environment.

Responsibilities

Provide one-on-one support during scheduled program sessions.
Operate and monitor specialized program tools and technology; training is provided.
Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises.
Maintain accurate session notes and share updates with team members.
Ensure each participant’s experience is professional, supportive, and respectful.
Follow established processes and standards to maintain a consistent experience.