(USA) GM Coach (Non-Complex) - WM
About The Position
The GM Coach (Non-Complex) leads and develops store teams, supports customer service and business initiatives, and drives sales and financial performance in a designated store area. The role provides supervision, training, mentoring, and recognition for associates; sets clear expectations; helps build a workplace where associates feel supported and included; and recruits and develops talent to meet staffing needs. The GM Coach oversees merchandising, inventory flow, seasonal transitions, operational processes, budgeting, forecasting, and expense control. The role reviews profit-and-loss performance, works toward sales and profit goals, and develops action plans to address shrink, customer-service issues, and operational deficiencies. It also ensures compliance with company policies and procedures and models Walmart’s values, ethics, and standards. The position works collaboratively with stakeholders and associates across levels to communicate business objectives, lead change, identify improvement opportunities, measure progress, and support continuous learning and the use of technology. It promotes customer-first decision-making, accountability, integrity, belonging, and Walmart’s stated goal of becoming a regenerative company.
Requirements
- Meet one of the following minimum qualification pathways: two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
- Attend and successfully complete all job-required trainings and assessments.
- For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
- For facilities that sell only ammunition and have applicable state-specific requirements, a current state-issued Certificate of Eligibility may be required.
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- General work experience supervising five or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.
Responsibilities
- Lead, train, mentor, and develop teams and associates, including assigning duties, setting expectations, providing feedback and recognition, and supporting staffing needs.
- Communicate and collaborate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
- Lead and support company change efforts and provide guidance for implementing business solutions.
- Model and support exceptional customer service, resolve customer needs and complaints, and implement action plans to address service deficiencies.
- Drive sales and financial performance in the designated store area by reviewing profit-and-loss statements and assisting with budgeting, forecasting, and expense control.
- Oversee merchandise presentation, seasonal transitions, inventory flow, and operational processes.
- Develop and implement action plans to mitigate shrink and achieve sales and profit goals.
- Build relationships with key stakeholders, support business and customer initiatives, set objectives, measure progress, and address opportunities for improvement.
- Ensure compliance with company policies, procedures, mission, values, ethics, and integrity standards.
- Promote a respectful, inclusive workplace and support continuous learning, adaptability, and the use of new technologies and skills.
Benefits
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, including sick leave, and parental, family care, bereavement, jury duty, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
- Performance-based bonus awards and annual or quarterly performance bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
