(USA) GM Coach (Non-Complex) - WM

Walmart•Watertown, SD

10d•Onsite

About The Position

The GM Coach leads and develops teams by training, listening to associates, touring stores, and providing feedback. The role communicates and collaborates with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction. It introduces and leads change efforts, sets clear expectations, and guides teams in implementing business solutions and meeting objectives. The GM Coach models exceptional customer service by following the One Best Way (OBW) service model, supporting customer-service initiatives, resolving customer needs and complaints, correcting deficiencies, and improving processes to deliver a high-quality customer experience. The role drives sales and financial performance in the designated store area by reviewing profit-and-loss statements, supporting budgeting and forecasting, controlling expenses, monitoring merchandise presentation and inventory flow, and implementing plans to reduce shrink and achieve sales and profit goals. The position supervises, hires, trains, mentors, and develops associates; assigns duties; sets expectations; recognizes contributions; promotes belonging; and helps meet staffing needs. It coordinates and oversees work assignments, builds stakeholder relationships, tracks progress toward goals, addresses improvement opportunities, and promotes adaptability and continuous learning. It also ensures compliance with company policies, supports the company mission and values, and provides guidance on business processes and practices. Walmart describes the role’s expected behaviors as respecting individuals, acting with integrity, serving customers and members, and striving for excellence. The position is based at 1201 29th St SE, Watertown, South Dakota.

Requirements

Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
Complete all required job-related training and assessments.
For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Responsibilities

Lead, train, develop, and coach teams through store tours, active listening, and feedback.
Communicate and collaborate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
Lead company change efforts and provide clear expectations and guidance for implementing business solutions.
Model exceptional customer service and support customer-service initiatives, including community-focused programs.
Resolve customer needs, complaints, and issues; implement action plans to correct deficiencies and improve customer experience processes.
Drive financial performance and sales in the designated store area by reviewing profit-and-loss statements and assisting with budgeting and forecasting.
Control expenses and monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes.
Develop and implement action plans to mitigate shrink and achieve sales and profit goals.
Hire, train, mentor, supervise, and develop associates; assign duties, set expectations, recognize contributions, and promote belonging.
Coordinate and oversee job-related activities and assignments, maintain stakeholder relationships, and support plans that meet customer and business needs.
Set and communicate goals, measure progress, build accountability, identify improvement opportunities, and promote adaptability and continuous learning.
Ensure compliance with company policies and procedures and support company values, ethics, and integrity standards.
Support the Open Door Policy and provide direction on applying company policies in business processes and practices.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
Live Better U education benefit for eligible full-time and part-time associates, with tuition, books, and fees paid for qualifying programs.