(USA) GM Coach (Non-Complex) - WM

Walmart•Bryant, AR

5d•Onsite

About The Position

The GM Coach leads and develops teams while overseeing the operations and financial performance of a designated store area. The role teaches and trains associates, listens to their feedback, tours the store to provide coaching, and communicates company direction, business initiatives, merchandising priorities, and operational expectations. The GM Coach helps lead company change and implements business solutions. The role models exceptional customer service and supports customer-service initiatives, resolves customer needs and complaints, and develops action plans to address deficiencies and improve the customer experience. It oversees financial performance by reviewing profit and loss statements, assisting with budgeting and forecasting, controlling expenses, monitoring merchandise presentation and inventory flow, and implementing plans to reduce shrink and achieve sales and profit goals. The GM Coach hires, trains, mentors, recognizes, and supervises associates; assigns duties; sets clear expectations; promotes belonging; and develops talent to meet staffing and business needs. The position coordinates work with stakeholders, sets and communicates goals, measures progress, identifies improvement opportunities, promotes continuous learning, and ensures compliance with company policies, values, ethics, and business practices. Walmart lists a salary range of $65,000 to $100,000 per year, with additional performance-based compensation.

Requirements

Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
Attend and successfully complete all job-required trainings and assessments.
For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
For facilities that sell only ammunition and have applicable state requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Responsibilities

Lead and develop teams through training, active listening, store tours, coaching, and feedback.
Communicate store operations, technology, business initiatives, merchandising, and company direction to associates; lead change and provide clear guidance for implementing business solutions.
Model customer service standards and support customer-service initiatives, including community-focused programs.
Resolve customer needs, complaints, and issues, and implement action plans and process improvements to maintain a high-quality customer experience.
Review profit and loss statements and assist with budgeting, forecasting, and expense control for the designated business area.
Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes.
Develop and implement plans to mitigate shrink and achieve sales and profit goals.
Hire, train, mentor, recognize, and supervise associates; assign duties and set clear expectations.
Promote belonging, develop qualified associates, and support staffing needs and company growth.
Coordinate job-related activities and assignments, maintain stakeholder relationships, communicate objectives, measure results, and address improvement opportunities.
Ensure compliance with company policies and procedures and support company values, ethics, integrity, and the Open Door Policy.
Encourage collaboration, continuous improvement, learning, and adoption of new technologies and skills.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, and parental, family care, bereavement, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U: Walmart-paid education programs, with tuition, books, and fees covered, subject to eligibility requirements.
Performance-based bonus awards, including annual or quarterly bonuses.
Additional compensation may include Regional Pay Zone pay or a Complex Structure differential for certain positions.
Paid time off and/or paid protected time off for vacation, sick leave, holidays, or other purposes.