Clinical Technician Jobs

About The Position

Requirements

• High school diploma or GED and related job experience required.
• Phlebotomy experience required.
• Strong problem-solving capabilities.
• Good communication skills.
• Excellent customer service skills.
• Ability to work in a fast-paced environment.

Nice To Haves

• College degree preferred.
• Phlebotomy or Medical Assistant certification preferred.

Responsibilities

• Protect the confidentiality of clinical trial participants and sponsors.
• Understand protocol-driven timed study events and acceptable collection windows established by the protocol and/or SOPs.
• Report procedural deviations to appropriate supervisory team members.
• Prepare and properly clean applicable workstations, such as urine collection and blood processing stations.
• Maintain and advocate for high standards of customer service, quality, and safety within the department.
• Perform clinical trial activities, which may include sample handling, safety measurements, in-house testing, and questionnaire administration.
• Conduct trial activities and participant interactions with a high standard of customer service.
• Report significant participant misbehavior to Study/Clinical Operations management teams.
• Provide feedback to appropriate team members about study progress when necessary.
• Proactively communicate issues and/or problem resolutions to departmental supervisors and managers.
• Mentor and coach newly hired staff.
• Complete and/or maintain training as required for job needs.

Benefits

• Health, dental, and vision insurance plans
• 401(k)/RRSP with employer match
• Paid vacation and holidays
• Paid sick and bereavement leave
• Employee assistance and telehealth programs
• Training and development programs
• Employee referral bonus program
• Annual performance review