Clinical Technician Jobs

About The Position

Requirements

• U.S. citizenship is required, subject to the stated exception under VA policy for non-citizens when qualified citizens cannot be recruited.
• Proficiency in spoken and written English.
• For the GS-8 grade determination, one year of experience equivalent to the next lower grade level, GS-7.
• For positions above the full performance level, an active national pharmacy technician certification through either PTCB as a Certified Pharmacy Technician (CPhT) or NHA as a Certified Pharmacy Technician (ExCPT).
• Comprehensive knowledge of concepts, principles, methodology, and policies in a specialized pharmacy area.
• Skill in training and orienting new and existing pharmacy employees and students on policies and procedures.
• Ability to evaluate, analyze, and coordinate workflow and work activities within a specialized pharmacy area.
• Selected applicants are subject to background and security investigation and must complete the online onboarding process and required pre-employment requirements.
• Selected applicants in testing-designated positions must undergo urinalysis screening for illegal drug use; refusal results in denial of employment.
• Participation in the seasonal influenza vaccination program is required for VA Health Care Personnel.
• A one- or two-year trial period is required.
• Complete all application requirements specified in the announcement's Required Documents section.

Nice To Haves

• Proficiency with medication order entry and transcription.
• Ability to write and communicate professionally.
• Familiarity with CPRS, Cerner, or both.
• Proficiency in completing self-directed work accurately and on time.
• Three years of experience as a pharmacy technician.

Responsibilities

• Support Pharmacy Department clinical operations, including Care in the Community prescription triage and acceptance, electronic health record modernization tasks, and the Centralized Anticoagulation Clinic.
• Review charts and confirm active or approved Care in the Community consults and initially accept or reject prescriptions.
• Review daily patient appointments and monitor clinic flow to support timely patient visits.
• Interview patients about medication history, medication effectiveness, refill needs, adherence, dosages, medication changes, diet, alcohol and tobacco use, bleeding symptoms, and general health.
• Review computer medication profiles for prescription duplication, therapeutic duplication, noncompliance, allergies, and adverse drug reactions.
• Report completed medication history reviews and identified medication-profile concerns to the assigned clinical pharmacist.
• Review laboratory monitoring reports for selected disease states, identify abnormal values, and report them to the assigned clinical pharmacist.
• Review patient medical charts and medication profiles to identify polypharmacy situations and report findings to the assigned clinical pharmacist.
• Enter medication and, when appropriate, laboratory orders for pharmacist verification and signature.
• Provide supplemental patient education concerning operational issues and therapy compliance.
• Run required reports and review data for clinical pharmacist input.
• Document assigned clinical and operational activities, including electronic progress notes and data in pharmacy or patient electronic medical records.
• Use population health tools to identify patients who may be appropriate for comprehensive medication management by a Clinical Pharmacist Practitioner.
• Communicate medication or diet changes, possible reasons for INR changes, abnormal laboratory findings, and relevant complications to pharmacists, practitioners, providers, and nursing staff as appropriate.
• Provide telephone support, including patient interviews, rescheduling missed appointments, and triaging calls from patients, family members, and other health providers.
• Review daily schedules, no-show and lost-to-follow-up reports, and patient charts; determine needed follow-up and reschedule patients appropriately.
• Run lists of patients with INR laboratory results, triage calls for appropriate review, and assign work to appropriate staff levels.
• Schedule outpatient clinic visits and consultations using current scheduling tools and established business rules for veterans.

Benefits

• The job announcement describes a comprehensive federal employee benefits package for employees and their families; specific benefits depend on position type and eligibility.