PCT II, Clinical Decision Unit, 24 Hours, Days

UMass Memorial Health•Worcester, MA

3d•$19 - $27•Onsite

About The Position

Under the direction of an appropriate licensed clinician and in accordance with unit-specific standards, the Patient Care Technician II provides patient care to meet patients’ personal needs and comfort and assists the healthcare team. To qualify as a PCT II, the caregiver must meet the full competencies outlined by Nursing Professional Practice. The role is an integral part of the patient care team, serving patients, nurses, physicians, and other colleagues who support the delivery of care and services. This position is in the Clinical Decision Unit and is scheduled for 24 hours, with day-shift hours of 7 a.m. to 3 p.m. The schedule includes every other weekend and every other holiday. The stated hiring range is $18.92–$26.96 based on a 40-hour full-time schedule; compensation is prorated for part-time or reduced schedules and varies with scheduled hours, experience, skills, qualifications, and internal equity. A signing bonus may be available, subject to confirmation of eligibility by the Recruitment Team. The position requires working indoors in a patient care environment. It involves heavy physical demands, including standing and walking most of the time, frequent bending, and possibly pushing heavy equipment. The caregiver must be able to lift up to 50 pounds and have the hand dexterity, hearing, and vision needed to take direction, adjust equipment, and observe and describe patient conditions.

Requirements

High school education or GED.
Current Basic Life Support certification.
Demonstrated competency attainment at the Patient Care Technician I level, at least 800 hours and six months of work as a PCT I; alternatively, six months of prior inpatient or outpatient direct patient care experience.
Ability to read, write, and communicate in English clearly and concisely.
Medical terminology knowledge.
Computer skills.
Strong interpersonal skills to gather information, build relationships supporting collaboration within and across the organization, and provide exceptional patient service.
Proven problem-solving ability in routine situations.
Ability to remain calm under stress or in emergency situations.
Ability to lift up to 50 pounds; sufficient hand dexterity, hearing, and vision to perform the described duties.

Responsibilities

Communicate observations and changes in patients—including changes in skin condition, vital signs, or mental status—to the RN clearly and promptly.
Provide constant observation of high-risk patients when assigned by the Resource Nurse or designee.
Help maintain a safe environment, use de-escalation interventions, and participate in restraints when necessary and as directed, in accordance with training and education.
Assist patients with activities of daily living, including personal hygiene, ambulation, meals, and nourishment.
Move, lift, position, and transport patients using proper safety techniques and body mechanics.
Perform patient safety checks, use directed fall-prevention devices or strategies, and follow restraint-policy standards when caring for restrained patients.
Take and record vital signs, including temperature, pulse, respirations, blood pressure, and pulse oximetry; measure and record patients’ height and weight.
Perform EKGs, point-of-care tests, and bladder scans according to hospital standards; collect, label, and prepare specimens for transport to the lab.
Perform phlebotomy in certain locations.
Perform selected unit-specific procedures, including changing telemetry-unit batteries, checking equipment status, cleaning equipment between patients, and storing supplies properly.
Assist an RN or Licensed Independent Practitioner with treatments and procedures by preparing the patient, obtaining and setting up equipment and supplies, using sterile technique when indicated, helping position the patient, providing emotional support, and cleaning up afterward.
Observe, measure, and record oral food and fluid intake; set up full-strength tube-feeding solutions and refill feeding bags as directed; empty and record approved output from sources such as Foley catheters, ostomy appliances, and drainage systems; and perform directed ostomy care for established ostomates.
Respond sensitively to patients’ needs, serve as a source of information, and build positive rapport and relationships.
Communicate respectfully and in a culturally and age-appropriate manner with patients, staff, families, visitors, and others.
Replenish patient and unit supplies and equipment.
Request assistance from identified resources when further direction is needed.
Stay current with hospital and unit changes by reviewing communication boards, books, bulletin boards, and posted notices, and by regularly reading and responding to UMMHC emails.
Precept new Patient Care Technicians.
Comply with departmental policies, procedures, and objectives; attend required meetings, conferences, and seminars; use quality improvement in daily operations; and comply with health and safety requirements.
Demonstrate respect for diverse views and contribute to a professional, tolerant, civil, and accepting environment for employees, patients, and visitors.
Maintain regular, reliable, and predictable attendance and perform other similar duties as required or directed.