PCT III, Nashoba Valley, 24 Hours, Days

UMass Memorial Health•Groton, MA

1d•$19 - $30•Onsite

About The Position

Under the direction of an appropriate licensed clinician and in accordance with unit-specific standards, the Patient Care Tech III (PCT III) provides care to meet patients’ personal needs and comfort and assists members of the healthcare team. The PCT III is an integral member of the patient care team, serving patients, nurses, physicians, and other colleagues who support care and services. This level applies to PCTs performing unit secretary duties or telemetry or remote video monitoring, and those working in designated specialty areas, including the Emergency Department, ICU, Dialysis, Spine Procedure Room, Endoscopy, Neurointerventional Radiology, Angiography, Radiology Short Stay, and Harrington Telemetry Certified and Step-Down Unit. The role includes communicating patient observations and changes to the RN; observing assigned high-risk patients; supporting a safe environment and following de-escalation and restraint procedures as directed; assisting with daily living activities, mobility, and patient transport; and performing patient safety checks. The PCT III takes and records vital signs, height, and weight; performs EKGs, point-of-care tests, and bladder scans; collects and prepares specimens; and performs phlebotomy in certain locations. Other duties include assisting with treatments and procedures, recording intake and output, supporting tube feeding and established ostomy care as directed, answering and relaying telephone messages, maintaining equipment and supplies, and using departmental communication systems. PCT IIIs must fit into one of the listed specialties. Specialty duties include unit secretary administrative and medical-record tasks, continuous observation of multiple patients using remote video monitoring, or—in the Harrington telemetry and step-down setting—cross-training in phlebotomy, telemetry, and unit clerk competencies, with assignments that may include higher-acuity areas. The position is in an indoor patient-care environment and requires frequent standing and walking, bending, hand dexterity, hearing and vision sufficient to observe patients and operate equipment, and the ability to lift up to 50 pounds. The work may also involve pushing heavy equipment. The role is 24 hours per week on a day shift, with every other weekend and every other holiday scheduled.

Requirements

High school education or GED.
Current Basic Life Support certification.
Demonstrated competency attainment at the PCT II level, or one year of acute-care/hospital experience, or one year of EMT/Paramedic experience.
Ability to read, write, and communicate in English clearly and concisely.
Medical terminology knowledge.
Computer skills.
Strong interpersonal skills, including the ability to gather information, build collaborative relationships, and provide exceptional patient service.
Problem-solving ability for routine situations and willingness to request assistance when additional direction is needed.
Ability to remain calm under stress or in emergency situations.
Ability to work indoors in a patient-care environment; use hand dexterity, hearing, and vision to follow direction, adjust equipment, and observe and describe patient observations; lift up to 50 pounds; stand and walk most of the time; and bend frequently. Work may involve pushing heavy equipment.
A qualifying equivalent combination of education and experience may be substituted for listed requirements when certification, licensure, or registration is not required.

Responsibilities

Communicate clearly and promptly with the RN about patient observations and changes, including changes in skin condition, vital signs, or mental status.
Provide constant observation of high-risk patients as assigned by the Resource Nurse or designee.
Help maintain a safe environment, use de-escalation interventions, and participate in restraints as directed and in accordance with training and policy.
Assist patients with activities of daily living, including hygiene, ambulation, meals, and nourishment.
Move, lift, position, and transport patients using appropriate safety techniques and body mechanics.
Perform patient safety checks, use fall-prevention strategies and devices as directed, and follow restraint-care standards.
Take and record vital signs, and measure and record patients’ height and weight.
Perform EKGs, point-of-care tests, and bladder scans according to hospital standards; collect, label, and prepare specimens for laboratory transport.
Perform phlebotomy in certain locations.
Respond sensitively to patient needs, provide information, and build positive rapport and relationships.
Perform unit-specific tasks such as changing telemetry batteries, checking equipment status, cleaning equipment between patients, and storing supplies properly.
Assist an RN or Licensed Independent Practitioner with treatments and procedures by preparing patients, obtaining and setting up equipment and supplies, using sterile technique when indicated, helping position and support patients, and cleaning up afterward.
Observe, measure, and record food and fluid intake; set up full-strength tube-feeding solutions and refill feeding bags as directed; empty and record approved outputs; and perform directed ostomy care for established ostomate patients.
Answer telephones appropriately, take and relay messages, and use departmental communication systems such as pagers and intercoms.
Replenish patient and unit supplies and equipment.
Keep current with hospital and unit changes by reviewing communication materials and regularly reading and responding to UMMHC emails.
When assigned unit secretary duties, assist with admissions, transfers, and discharges; maintain logs and patient-care charts; and enter or retrieve information in electronic medical-record systems.
When assigned remote video monitoring duties, continuously observe multiple patients using the monitoring system.
When assigned to the Harrington Telemetry Certified and Step-Down Unit, maintain cross-training in phlebotomy, telemetry, and unit clerk competencies and serve in higher-acuity areas as assigned.
Comply with departmental policies, procedures, objectives, health and safety requirements, and applicable standards of respect and professionalism.
Attend meetings, conferences, and seminars as required or directed; use quality improvement in daily operations; maintain regular, reliable, and predictable attendance; and perform other related duties as required.