Clinical Research Technician I
About The Position
The Clinical Research Technician I works with clinic teams to execute clinical trial activities in compliance with study protocols, Good Clinical Practices (GCP), and Standard Operating Procedures (SOPs). The role involves participant interactions and clinical trial tasks such as sample handling, safety measurements, in-house testing, and questionnaire administration. The technician also supports study operations by communicating progress and issues, reporting deviations and significant participant misbehavior, and helping train newly hired staff. A variety of shift options are available, including day, evening, overnight, and weekend shifts.
Requirements
- High school diploma or GED and related job experience required.
- Phlebotomy experience required.
- Strong problem-solving capabilities.
- Good communication skills.
- Excellent customer service skills.
- Ability to work in a fast-paced environment.
Nice To Haves
- College degree preferred.
- Phlebotomy or Medical Assistant certification preferred.
Responsibilities
- Respect the confidentiality of clinical trial participants and sponsors.
- Understand protocol-driven timed study events and acceptable collection windows defined by protocols or SOPs.
- Report procedural deviations to appropriate supervisory team members.
- Prepare and properly clean applicable workstations, such as urine collection and blood processing stations.
- Maintain and advocate for high levels of customer service, quality, and safety within the department.
- Perform clinical trial activities, including sample handling, safety measurements, in-house testing, and questionnaire administration.
- Conduct clinical trial activities and participant interactions with a high standard of customer service.
- Report significant participant misbehavior to Study/Clinical Operations management teams.
- Provide feedback to appropriate team members about study progress when necessary.
- Proactively communicate issues and/or problem resolutions to departmental supervisors and managers.
- Act as a mentor and coach for newly hired staff.
- Complete and/or maintain training as required for job needs.
Benefits
- Health, dental, and vision insurance plans.
- 401(k)/RRSP with employer match.
- Paid vacation and holidays.
- Paid sick and bereavement leave.
- Employee assistance and telehealth programs.
- Training and development programs.
- Employee referral bonus program.
- Annual performance review.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
