Clinical Specialist Jobs

About The Position

Requirements

• RN, RD, RPh, or an equivalent combination of education and applicable job experience.
• Advanced Diabetes Education Professional credential, such as Certified Diabetes Care and Education Specialist (CDCES) or Board Certified–Advanced Diabetes Management (BC-ADM), or eligibility for such certification.
• Maintain registration and licensure through clinical education.
• Continue education on patient instruction in the technical use of diabetes technology and special considerations related to pump therapy.
• At least 2 years of experience coordinating and conducting patient education on the technical use of diabetes technology.
• Demonstrated ability to communicate effectively as a clinical expert to patients and healthcare professionals.
• Excellent communication skills concerning diabetes across the life cycle, self-management, diabetes technology and therapies, meal management, medications, complications, emergency management, and community resources.
• Ability to establish effective relationships with patients, referral sources, and healthcare professionals.
• Ability to communicate clearly and concisely with customers to resolve education or product issues and answer questions according to company protocols.
• Ability to contribute clinical expertise toward business goals, respond calmly and confidently to changing situations, and work in a fast-paced, dynamic market.
• Proficiency in Microsoft Office Suite and the internet.
• Ability to travel within the assigned territory at least 80% of the time and work from a remote home office.
• Valid driver’s license, required auto insurance, and a good driving record in accordance with company policy.
• Authorization to work for any U.S. employer; visa sponsorship is not available.

Nice To Haves

• Experience providing video-based remote patient education.
• At least 1 year of related diabetes or endocrinology industry experience.
• Familiarity with CRM software.

Responsibilities

• Partner with the Territory Manager to cover the assigned territory and meet or exceed sales goals.
• Develop territory business plans and strategies to promote new business and maintain existing business.
• Identify sales leads and assess prospecting criteria using available tools and resources.
• Promote Tandem’s products, services, clinical value, and market differentiation to healthcare professionals and prospective customers.
• Provide clinical and sales support, product education, and information to healthcare professionals and patients.
• Provide products, services, and clinical-outcome information to consumers through health fairs, conventions, and promotions.
• Maintain knowledge of competitive products, therapies, and the market landscape.
• Attend and participate in corporate sales and clinical training, sales meetings, conventions, trade shows, and symposia as assigned.
• Maintain accurate customer relationship management records and assigned company property, equipment, records, selling aids, and samples.
• Establish and maintain a territory call cycle that maximizes time spent with prospects and customers.
• Manage expenses within corporate guidelines and submit expense reports promptly.
• Complete other assignments and sales reports as directed by Sales Management.
• Coordinate, schedule, and deliver patient product training in the assigned territory.
• Complete product-training documentation and communication with healthcare professionals thoroughly and promptly.
• Maintain account-level training requirements and trainer details to support training coordination.
• Conduct or promote patient education that supports diabetes self-management, preparation for or optimization of automated insulin delivery, positive outcomes, and customer retention.
• Establish professional relationships with healthcare professionals and create value by differentiating Tandem products and clinical services.
• Educate customers about healthcare trends, web-based solutions, Tandem products and services, outcomes, and population health management topics.
• Select contracted trainers based on territory business needs and skills.
• Conduct healthcare professional wear experiences to build knowledge and comfort with Tandem systems.
• Educate healthcare professionals on therapy management reports and their use in optimizing patient outcomes.
• Discuss published studies and clinical outcomes in an effective and compliant manner, and share successful field strategies with the regional sales team.
• Collaborate with Customer Technical Support and Clinical Support Specialist teams to identify and address post-sale product issues and additional education or training needs.
• Complete the required training plan before assuming job responsibilities and comply with company, privacy, HIPAA, regulatory, legal, and safety requirements.
• Complete other assignments and reports as directed by Clinical Management.

Benefits

• Medical, dental, and vision benefits
• Health savings accounts and flexible spending accounts
• 11 paid holidays per year
• At least 20 days of paid time off starting in year one
• 401(k) plan with company match
• Incentive compensation
• Equity
• Robust benefits package