Clinical Specialist (Field-Based Role in Chicago, IL or Minneapolis, MN)

ZOLL Medical Corporation•Minneapolis, MN

2d•$100,000 - $120,000•Remote

About The Position

The Clinical Specialist provides technical support during implantation of the remedē System and delivers additional technical support and training to help improve patient outcomes. The role supports implanting centers, therapy activation and titration, customer education, and the sales process in collaboration with Territory Managers. This is a remote, field-based position supporting a high volume of accounts in the upper Midwest. Candidates must live in or near Chicago, Illinois, or Minneapolis, Minnesota. Frequent territory travel is a core responsibility, with additional regional and national travel as business needs require. The position requires travel, including overnight stays, approximately 80% of the time. The schedule is dynamic and may change frequently. The role also provides remote technical support during scheduled on-call duties. The position requires a bachelor's degree or equivalent relevant experience and at least two years in a clinical support role within the medical device industry. Cardiac rhythm management experience is strongly preferred. The stated annual base salary range is $100,000–$120,000, with eligibility for an annual bonus targeted at 20%, subject to the company bonus plan.

Requirements

Bachelor's degree, or equivalent relevant experience.
At least 2 years of experience in a clinical support role within the medical device industry.
Demonstrated clinical judgment and sound decision-making in procedural settings.
Strong communication skills, including the ability to clearly convey complex clinical and technical information to physicians, staff, and patients.
Ability to work independently in the field with ownership and follow-through.
Ability to remain calm, adaptable, and effective in fast-paced, high-pressure clinical environments.
Collaborative approach and ability to build trust and effective partnerships across teams and accounts.
Patient-centered approach and ability to respectfully advocate for optimal outcomes when needed.
Ability to travel, including overnight stays, approximately 80% of the time.
Must reside within or near Chicago, IL, or Minneapolis, MN.

Nice To Haves

Degree in a technical or clinical field preferred.
Cardiac rhythm management experience strongly preferred.
Experience supporting implantable device procedures in related specialties, such as structural heart, neuromodulation, or electrophysiology mapping, in an operating room, cardiac catheterization lab, or electrophysiology lab environment will be considered.
IBHRE certification is a plus.

Responsibilities

Provide technical support during implantation of the remedē System.
Train hospital staff when new implanting centers open.
Provide technical support for therapy activation and titration.
Work with Territory Managers to support the sales process.
Use understanding of overnight sleep studies to inform effective patient programming during clinic visits.
Train new customers to use the remedē System programmer and perform device programming.
Adapt to a dynamic environment with a frequently changing schedule.
Maintain current vendor credentials to access customer facilities.
Provide remote technical support during scheduled on-call duties.
Support certification of new team members as needed.
Provide support for team and area clinical scheduling as needed.