Clinical Specialist (Field-Based Role in Chicago, IL or Minneapolis, MN)

ZOLL Medical•Chicago, IL

11h•Remote

About The Position

The Clinical Specialist provides technical support during implantation of the remedē System and delivers additional technical support and training to improve patient outcomes. The role supports therapy activation and titration, patient programming during clinic visits, and training for hospital staff and customers. It partners with Territory Managers to support the sales process and helps certify new team members and coordinate clinical scheduling. This is a remote, field-based position supporting a high volume of accounts in the upper Midwest. The employee must reside within or near Chicago, Illinois, or Minneapolis, Minnesota. Frequent travel throughout the territory is central to the role, with additional regional and national travel as business needs require. The position involves a dynamic, changing schedule and scheduled on-call remote technical support.

Requirements

Bachelor’s degree in a technical or clinical field, or equivalent relevant experience.
At least 2 years of experience in a clinical support role within the medical device industry.
Demonstrated clinical judgment and sound decision-making in procedural settings.
Strong communication skills, including the ability to clearly convey complex clinical and technical information to physicians, staff, and patients.
Ability to work independently in the field with ownership and follow-through.
Ability to remain calm, adaptable, and effective in fast-paced, high-pressure clinical environments.
Collaborative approach and ability to build trust and effective partnerships across teams and accounts.
Patient-centered approach and ability to respectfully advocate for optimal outcomes when needed.
Ability to travel, including overnight stays, 80% of the time.
Must reside within or near Chicago, IL, or Minneapolis, MN.

Nice To Haves

Technical or clinical field of study.
Cardiac rhythm management experience.
Experience supporting implantable-device procedures in related specialties, such as structural heart, neuromodulation, or electrophysiology mapping, in an operating room, cardiac catheterization lab, or electrophysiology lab.
IBHRE certification.

Responsibilities

Provide technical support during remedē System implants.
Train hospital staff when new implanting centers open.
Provide technical support for therapy activation and titration.
Work with Territory Managers to support the sales process.
Use understanding of overnight sleep studies to inform patient programming during clinic visits.
Train new customers to use the remedē System programmer and perform device programming.
Maintain current vendor credentials for access to customer facilities.
Provide remote technical support during scheduled on-call duties.
Support certification of new team members as needed.
Support team and area clinical scheduling as needed.