WHOLE PERSON CARE SPECIALIST - CLINICAL CARE SPECIALIST

Arizona Department of Administration•Phoenix, AZ

5d•$60,000 - $64,000•Onsite

About The Position

The Department of Economic Security (DES), Division of Developmental Disabilities (DDD), is seeking an experienced Whole Person Care (WPC) Specialist to coordinate the Division’s research and application of best practices addressing health-related social needs (HRSN) and health disparities among its members. The role provides leadership and strategic direction to advance health equity by using data to plan and implement initiatives that improve member health outcomes, including through whole person care. This is a key position under the AHCCCS contract, with responsibility for high-level scrutiny and analysis of risks, mitigation plans, required deliverables and metrics, and assigned special projects. The position leads the development and implementation of the Division’s WPC and health equity strategy, ensuring compliance with applicable AHCCCS requirements. It collaborates with Division leaders and stakeholders, subcontracted health plans, vendors, and Qualified Vendors, and represents the Division in required meetings. The role also provides leadership and supervision to the WPC team, including staff development and performance management. The position is located at the Division of Developmental Disabilities, 4000 North Central Avenue, Phoenix, Arizona. Applicants may not be licensed or certified by the DDD Office of Licensing Certification and Regulation; have a principal interest in, or a spouse or close family member with a principal interest in, a DDD Qualified Vendor Agreement; or be employed or subcontracted by a DDD Qualified Vendor.

Requirements

Knowledge of federal Medicaid and Medicare regulations, federal and state laws, and agency rules, policies, and procedures for medical services in a managed care environment.
Knowledge of public and behavioral health, prevention health strategies, evidence-based or evidence-informed practices, health equity, health disparities, social determinants of health, and/or population health.
Knowledge of working with people with intellectual/developmental disabilities, disadvantaged populations, or marginalized populations, and of geographical and socioeconomic influences on health equity.
Knowledge of using clinical data for health equity and quality measurement, reporting, evaluation, and improvement, and integrating outcomes into new models of care.
Knowledge of measuring and analyzing health disparities and implementing interventions to reduce identified disparities.
Knowledge of program evaluation and/or measurement.
Knowledge of Arizona Management System and/or performance improvement, continuous improvement, and Lean methodologies.
Computer expertise, including electronic medical records and word-processing, spreadsheet, and database applications.
Skills in change management, project leadership, and coordination.
Ability to analyze situations accurately and take effective action.
Strong written and verbal communication skills, including explaining complex concepts concisely to agency leadership, staff, and external audiences.
Strong organizational skills and ability to write complex, comprehensive documents, including reports, data-driven outcome reports, evaluations, and policies and procedures.
Ability to measure and evaluate health equity data to determine the impact of DDD programs and initiatives.
Ability to communicate effectively and set expectations and guidance for direct reports; cultivate positive working relationships; manage workload and produce quality work under tight deadlines; solve problems and make critical decisions; and work independently with minimal supervision.
Ability to read, analyze, and interpret complex documents, contractual provisions, and rules; write technical and non-technical reports, policies, procedures, and other documents; make effective, persuasive presentations on complex topics; and define problems, collect data, establish facts, and draw valid conclusions.
Meet applicable pre-employment requirements, including E-Verify. Employees driving on State business must meet the stated driver’s license, training, and driving-record requirements. The incumbent is subject to monthly LEIE and SAM exclusion-list searches.

Nice To Haves

A master’s degree in healthcare administration, business administration, or public health administration, or four years of professional experience developing or implementing programs or initiatives addressing health disparities or disadvantaged populations.

Responsibilities

Lead and execute development and implementation of the DDD’s whole person care and health equity strategy, ensuring compliance with AHCCCS requirements related to WPC, HRSN, and health equity programs and initiatives.
Research and apply best practices, and use available data to plan and implement initiatives that identify and address health disparities and improve member health outcomes.
Lead preparation and development of policies, assessments, action plans, scopes of work, programs, reports, training, presentations, and written and media communications focused on reducing health inequities and improving health outcomes.
Provide Division staff training and development related to WPC, HRSN, and health equity.
Collaborate across the Division with leaders and stakeholders to integrate WPC, HRSN, and health equity initiatives throughout the Division; participate in strategic planning and Divisional initiatives; and represent the Division at required AHCCCS and stakeholder meetings.
Work with subcontracted health plans and vendors on WPC, HRSN, and health equity initiatives.
Provide leadership and direction to the WPC team, including supervising, mentoring, and coaching staff; facilitating one-to-ones, team huddles, and other team communications; completing performance appraisals; authorizing leave; and approving ETE time cards.
Facilitate the Health Equity Committee and Health Equity Subcommittee, and participate in or advocate at required multidisciplinary and leadership meetings.
Work with internal functional areas to assess performance measures, including HEDIS, CMS, and NCI data, through a health equity lens; stratify data and help develop initiatives and interventions within the health equity framework.
Analyze risks, develop mitigation plans, and deliver contract-required metrics and deliverables, as well as assigned special projects.
Engage Qualified Vendors and DDD subcontracted health plans to provide and develop stratified data and guide interventions to improve health outcomes.
Support and implement Arizona Management System principles.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Arizona State Retirement System participation and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child
Deferred compensation plan
Wellness plans
Tuition reimbursement
Stipend opportunities
Infant at Work Program
Rideshare and public transit subsidy
Career advancement and employee development opportunities