Whole Person Care Specialist - Clinical Care Specialist

Arizona Department of Administration•Phoenix, AZ

3d•$60,000 - $64,000•Onsite

About The Position

The Arizona Department of Economic Security (DES), Division of Developmental Disabilities (DDD), is hiring a Whole Person Care Specialist to coordinate the Division’s research and application of best practices addressing health-related social needs and health disparities among its members. The specialist provides leadership and strategic direction to advance health equity, using data to plan and implement initiatives that improve member health outcomes, including whole person care. The role leads development and implementation of DDD’s whole person care and health equity strategy, ensures compliance with AHCCCS requirements, and collaborates with Division leaders, stakeholders, health plans, and qualified vendors. It leads a team and supports staff development, training, performance management, and communication. The position is identified as a key position under the AHCCCS contract and includes high-level scrutiny and analysis of deliverables, metrics, risks, mitigation plans, and assigned special projects. Applicants cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation; have a principal interest in, or a spouse or close family member with a principal interest in, a DDD Qualified Vendor Agreement; or be employed or subcontracted by a DDD Qualified Vendor.

Requirements

Knowledge of federal Medicaid and Medicare regulations, federal and state laws, and agency rules, policies, and procedures for medical services in a managed care environment.
Knowledge of public and behavioral health, prevention health strategies, evidence-based or evidence-informed practices, health equity, health disparities, social determinants of health, and/or population health.
Knowledge of working with people with intellectual or developmental disabilities and disadvantaged or marginalized populations, including the effects of geographic and socioeconomic factors on health equity.
Knowledge of clinical data use for health equity and quality measurement, reporting, evaluation, and improvement, and of integrating outcomes into new care models.
Knowledge of measuring and analyzing health disparities and implementing interventions to reduce identified disparities.
Knowledge of program evaluation or measurement and Arizona Management System, performance improvement, continuous improvement, or Lean methodologies.
Computer expertise, including electronic medical records, word processing, spreadsheet, and database applications.
Experience in change management, project leadership, and coordination.
Ability to analyze situations accurately and take effective action.
Strong written and verbal communication skills, including explaining complex concepts concisely to agency leadership and staff.
Strong organizational skills.
Ability to write complex documents, including reports, data-driven outcome reports, evaluations, and policies and procedures.
Ability to measure and evaluate health equity data to assess the impact of DDD programs and initiatives.
Ability to communicate effectively and set expectations and guidance for direct reports.
Ability to cultivate positive working relationships.
Ability to manage workload, complete tasks, and produce quality work under tight deadlines.
Ability to problem-solve and make critical decisions.
Ability to work independently with minimal supervision.
Ability to read, analyze, and interpret complex documents, contractual provisions, and rules.
Ability to write reports, policies, procedures, and technical and non-technical documents using original or innovative techniques.
Ability to deliver effective, persuasive presentations on complex topics to leadership, stakeholders, providers, regulators, state agencies, members, and families.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
If driving or using a vehicle is an essential job function, must hold and retain a current, valid, class-appropriate driver's license, complete required training, pass applicable driving record checks, and maintain an acceptable driving record. Employees using a personally owned vehicle on state business must maintain required liability insurance.
Must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Nice To Haves

A master’s degree in healthcare administration, business administration, or public health administration, or four years of professional experience developing or implementing programs or initiatives addressing health disparities or disadvantaged populations.

Responsibilities

Lead and execute development and implementation of DDD’s whole person care and health equity strategy.
Ensure compliance with AHCCCS requirements related to whole person care, health-related social needs, and health equity programs and initiatives.
Research and apply best practices, and use available data to plan and implement initiatives that identify and address health disparities and improve member health outcomes.
Lead preparation and development of policies, assessments, action plans, scopes of work, programs and reports, trainings, presentations, and written and media communications focused on health equity and improved health outcomes.
Provide Division staff training and development related to whole person care, health-related social needs, and health equity.
Collaborate with Division leaders and stakeholders to integrate related programs and initiatives throughout the Division.
Participate in strategic planning with executive leadership and in or facilitate Division initiatives.
Represent the Division at required AHCCCS and stakeholder meetings.
Work with subcontracted health plans and vendors on related initiatives.
Provide leadership and direction for the whole person care team, including staff supervision, mentoring, and coaching.
Facilitate regular one-on-ones, team huddles, and other team communications.
Facilitate the Health Equity Committee and Health Equity Subcommittee, and participate in relevant multidisciplinary and leadership meetings.
Complete performance appraisals, authorize leave, and approve staff ETE time cards.
Support and implement Arizona Management System principles.
Engage internal functional areas to assess performance measures, including HEDIS, CMS, and NCI data, through a health equity lens and use stratified data to develop initiatives and interventions.
Analyze contract deliverables, metrics, and risk areas and develop mitigation plans, as well as complete assigned special projects.
Engage Qualified Vendors and DDD subcontracted health plans to furnish and develop stratified data and guide interventions to improve health outcomes.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans.
Arizona State Retirement System participation and long-term disability plans.
10 paid holidays per year.
Paid vacation and sick time.
Up to 12 weeks per year of paid parental leave for a newborn or newly placed foster or adopted child.
Deferred compensation plan.
Wellness plans.
Tuition reimbursement.
Stipend opportunities.
Infant at Work Program.
Rideshare and public transit subsidy.
Career advancement and employee development opportunities.