Senior Clinical Specialist Cardiac Rhythm Management - New Orleans, LA
About The Position
The Senior Clinical Specialist provides technical, educational, operational, and sales support to help the district meet Cardiac Rhythm Management (CRM) sales and customer service objectives. CRM therapies include pacing, defibrillation, and remote monitoring solutions intended to restore, support, and protect heartbeats. The position supports customers and clinical outcomes by applying technical expertise, collaborating with field teams, and maintaining knowledge of CRM products, therapies, and patient management offerings. The role requires residence within the assigned territory and regular travel to customer accounts, including extensive territory travel and frequent independent driving, estimated at approximately 80% of the time. The specialist must be available for urgent customer needs and weekend, holiday, and occasional after-hours coverage as business needs require. A valid driver's license, active auto insurance, and a driving record meeting company standards are required. The work includes physical demands such as frequent two-handed lifting of up to 40 pounds, sitting, standing, and walking for 8 or more hours per day, and regularly bending, stooping, squatting, and maintaining balance. Clinical work may involve eye protection, exposure to infectious disease and radiation, and wearing 7–9 pounds of lead for extended periods. The employee uses computers and mobile devices and must have the vision capabilities needed to support patient care and field responsibilities.
Requirements
- High school diploma plus at least 8 years of work experience; or associate degree plus at least 6 years; or bachelor's degree plus at least 4 years of work experience in healthcare, field sales, or work utilizing complex mathematics, mechanical concepts, science, or computing.
- Reside within the assigned territory and travel regularly to customer accounts.
- Be available to support urgent customer needs and provide weekend, holiday, and occasional after-hours coverage as business needs require.
- Hold a valid driver's license and active auto insurance, and have a driving record that meets company standards.
- Meet the physical demands described for the role, including frequent two-handed lifting of up to 40 pounds and extended periods of sitting, standing, and walking.
- Meet vision capabilities necessary for patient-care support and field responsibilities.
Nice To Haves
- Bachelor's degree in nursing, life sciences, or biomedical engineering.
- At least 4 years of experience in a cath lab, EP lab, hospital, or clinic with cardiology knowledge.
- Knowledge of cardiac anatomy, electrophysiology, cardiac rhythm recognition, and EKG interpretation, with experience supporting cardiac device therapies.
- Hands-on experience with cardiac device interrogation and basic programming, and participation in EP lab, cath lab, or operating room procedures involving cardiac device implants, mapping, and ablation therapies.
- Expertise with Microsoft tools and other applications, such as Salesforce.com.
- Ability to meet vendor credentialing requirements.
- Ability to coordinate or participate in numerous tasks and projects in a fast-paced environment, stay organized, and meet deadlines.
- For a baccalaureate degree earned outside the United States, a degree satisfying the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A).
Responsibilities
- Provide technical support for CRM devices and therapies, including system checks and interrogations, implant support, troubleshooting, and application of knowledge from CRM field training.
- Coordinate operational support, including accurate patient documentation, inventory and equipment resources, programmer software maintenance, and daily coverage logistics.
- Educate physicians, hospital staff, office personnel, and field team members on CRM products, therapies, and solutions.
- Support onboarding and development of new Clinical Specialists and Sales Representatives.
- Collaborate with sales leadership and field partners to understand customer needs, market dynamics, and the value of Medtronic CRM products and solutions.
- Identify customer opportunities, support purchase order activities, monitor competitive trends, and provide feedback to support sales objectives.
- Maintain technical expertise on new CRM products, therapies, solutions, and patient management offerings.
- Travel extensively within the assigned territory to support customer clinics, hospitals, and business meetings, including frequent independent driving (approximately 80% of the time).
- Perform the physical and clinical-environment demands of the position, including lifting, prolonged activity, use of protective equipment, and work around infectious disease and radiation.
- Perform other duties as assigned.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement
- Global well-being program
- Incentive plans
- 401(k) plan with employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement, subject to IRS earning minimums
- Capital Accumulation Plan, available to Vice Presidents and above or subject to IRS earning minimums
- Sales Incentive Plan
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
