Clinical Specialist II, CPT - New Orleans, LA

Abbott • New Orleans, LA

8d • $68,000 - $136,000 • Remote

About The Position

Abbott is recruiting a Clinical Specialist II, CPT, to provide technical clinical expertise and support the sales process for its Chronic Pain Therapies business. The role works with clinical and sales teammates to develop physician, staff, and customer competency and confidence with Abbott therapies in an assigned geography. It operates under general direction and involves considerable independence and judgment in planning and performing work, with a focus on improving territory efficiency.

The specialist primarily supports one or two Territory Managers through clinical and programming assistance, complex case support, customer education, and sales support. The position builds customer relationships, identifies training needs and sales opportunities, monitors account and competitor activity, and provides guidance on implantable-device use. It requires travel approximately 25% within or outside the assigned region, and the schedule may change on short notice in response to operating-room schedule changes or delays. The listed location is remote in the United States, with New Orleans, Louisiana, specified in the role title.

The role requires a bachelor’s degree in biomedical engineering or a related field, or an equivalent combination of education and work experience, and 1–2 years of work experience. Abbott’s stated base pay range is $68,000–$136,000; pay may vary in specific locations.

Requirements

• Bachelor’s degree in biomedical engineering or a related field, or an equivalent combination of education and work experience.
• 1–2 years of work experience; experience collaborating with patients in a clinical setting is strongly preferred.
• Ability to communicate, understand, and educate others about clinical data in the Chronic Pain Therapies space.
• Strong clinical skills.
• Excellent organizational, time-management, and prioritization skills.
• Excellent interpersonal, verbal, written, and presentation skills, including the ability to communicate effectively at multiple levels and with large groups inside and outside the organization.
• Ability to build strong working relationships with internal and external customers.
• Ability to work an unpredictable schedule that may change on short notice because of operating-room schedule changes or delays.
• Ability to manage tight deadlines and multiple tasks, with a strong sense of urgency.
• Ability to work in a highly matrixed, geographically diverse business environment, both as a team member and individual contributor in a fast-paced, changing environment.
• Ability to leverage or engage others to accomplish projects.
• Ability to engage customers in selling conversations as needed and as directed by a Territory Manager.

Nice To Haves

• Patient interaction experience in a healthcare-related environment, such as physical therapy, medical product sales, RN, or LPN experience.
• Experience working in a broader enterprise or cross-division business-unit model.
• 1–3 years of experience with Abbott, in a similar spinal cord stimulation (SCS) setting, or with another implantable medical device company.

Responsibilities

• Provide technical, clinical, and programming assistance, primarily supporting one or two Territory Managers.
• Assist Territory Managers with after-hours call support and activities.
• Integrate into accounts, build trust and strong customer relationships, and establish rapport with customers and regional team members.
• Provide complex programming and case support, helping Territory Managers increase their selling time.
• Begin conducting PCP work and educational in-services as directed.
• Contact, visit, and engage clients and potential clients in Company products as directed by the sales manager, and address their questions and concerns.
• Provide medical professionals with sales support, product information, use training, staff education, in-services, and technical troubleshooting.
• Develop and maintain in-depth knowledge of assigned accounts and customers, including competitor activity.
• Conduct evaluations and develop sales strategies for capital-equipment opportunities within accounts.
• Collect and study information about new and existing products and monitor competitor sales, prices, and products.
• Provide feedback to providers, both inside and outside the operating-room setting, on directions for use of implantable devices.
• Attend trade shows and conferences as needed to learn about technologies, meet sales representatives and clients, and discuss product developments.
• Use clinical expertise to identify customer training and in-service needs to increase usage, comfort, and understanding of Abbott Chronic Pain Therapies.
• Comply with FDA regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments.
• Maintain positive, cooperative communication and collaboration with employees, customers, contractors, and vendors at all levels.
• Perform other related duties as assigned.
• Travel approximately 25% within or outside the assigned region.

Benefits

• Career development with an international company.
• Employees may qualify for free medical coverage in the Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• Retirement savings plan with high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit, an affordable and convenient path to earning a bachelor’s degree.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level