Clinical Specialist II, CPT - Jacksonville, FL

Abbott • Jacksonville, FL

1d • $68,000 - $136,000 • Remote

About The Position

Abbott is recruiting a Clinical Specialist II, CPT, for its Neuromodulation business. The role provides technical and clinical expertise in support of the sales process for Abbott Chronic Pain Therapies, working with colleagues, current customers, and potential customers within an assigned geography. Under general direction, the specialist partners with clinical and sales teammates to build physicians’ and customers’ competency, comfort, and expertise with the therapies. The position involves a high degree of independence and judgment in planning, organizing, and performing work, with an emphasis on continually improving territory efficiency.

The specialist primarily supports one or two Territory Managers through clinical and programming assistance, case support, customer education, training, and sales support. The role also develops account knowledge and customer relationships, contributes to sales strategies and capital equipment evaluations, and may provide support outside regular hours. Travel is approximately 25% within or outside the assigned region. The position is listed as remote in the United States.

Requirements

• Bachelor’s degree in biomedical engineering or a related field, or an equivalent combination of education and work experience.
• 1–2 years of work experience; experience collaborating with patients in a clinical setting is strongly preferred.
• Ability to communicate, understand, and educate others about clinical data in the Chronic Pain Therapies space.
• Strong clinical skills.
• Excellent organizational, time-management, and prioritization skills.
• Excellent interpersonal, verbal, written, and presentation skills, including the ability to communicate effectively at multiple levels and to large groups inside and outside the organization.
• Ability to build strong working relationships with internal and external customers.
• Ability to work an unpredictable schedule that may change on short notice due to operating room schedule changes or delays.
• Ability to manage tight deadlines and multiple tasks, with a strong sense of urgency.
• Ability to work in a highly matrixed and geographically diverse business environment.
• Ability to work both as part of a team and as an individual contributor in a fast-paced, changing environment.
• Ability to leverage or engage others to accomplish projects.
• Ability to multitask, prioritize, and meet deadlines in a timely manner.
• Ability to engage customers in selling conversations as needed and as directed by the Territory Manager.

Nice To Haves

• Patient interaction experience in a healthcare-related environment, such as physical therapy, medical product sales, RN, or LPN.
• Experience working in a broader enterprise or cross-division business unit model.
• 1–3 years of experience with Abbott, in a similar spinal cord stimulation (SCS) setting, or with another implantable medical device company.

Responsibilities

• Provide technical, clinical, and programming assistance, primarily in support of one or two Territory Managers.
• Assist Territory Managers with after-hours call support and activities.
• Integrate into accounts, build trust and relationships, and establish rapport with customers and regional team members.
• Provide complex programming and case support.
• Work with Territory Managers to increase their selling time.
• Conduct PCP work and educational in-services as directed.
• Contact, visit, and engage clients and potential clients in the Company’s products, and address their questions and concerns as directed by the sales manager.
• Provide medical professionals with sales support, product information, training, staff education, in-services, and technical troubleshooting.
• Develop and maintain in-depth knowledge of assigned accounts and customers, including competitor activity.
• Conduct evaluations and develop sales strategies for capital equipment opportunities within accounts.
• Collect and study information about new and existing products and monitor competitor sales, prices, and products.
• Provide feedback to providers on directions for use for implantable devices, both inside and outside the operating room.
• Attend trade shows and conferences as appropriate to meet representatives and clients and discuss product developments.
• Use clinical expertise to identify customer training and in-service needs to increase customer usage, comfort, and understanding of Abbott Chronic Pain Therapies.
• Comply with FDA regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments.
• Maintain positive and cooperative communication and collaboration with employees, customers, contractors, and vendors at all levels.
• Perform other related duties and responsibilities as assigned.
• Travel 25% within the assigned region and/or outside the assigned region.

Benefits

• Employees may qualify for free medical coverage through the Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• Retirement savings plan with a high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit, offering an affordable and convenient path to a bachelor’s degree.
• Career development opportunities with an international company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level