Clinical Specialist I, CPT - Jacksonville, FL

Abbott • Jacksonville, FL

1d • Remote

About The Position

Abbott is recruiting a Clinical Specialist I, CPT, to provide technical clinical expertise and support the sales process for its Chronic Pain Therapies. Working with clinical and sales teammates, this role helps physicians, support staff, customers, and prospective customers develop competency and confidence with Abbott therapies across an assigned geography. The position operates under general direction while requiring substantial independence and judgment in planning and performing work, with an ongoing focus on territory efficiency.

The Clinical Specialist primarily supports one or two Territory Managers through clinical and programming assistance, account support, customer training, in-services, and sales support. The role builds trusted customer relationships, supports complex programming and cases, and helps identify training needs and sales opportunities. Work may include operating-room support, provider education, account and competitor research, capital-equipment evaluations, trade shows, and conferences. The position requires travel approximately 25% within or outside the assigned region and the ability to accommodate an unpredictable schedule when operating-room schedules change.

Requirements

• Bachelor’s degree in biomedical engineering or a related field, or an equivalent combination of education and work experience.
• One to two years of work experience; collaboration with patients in a clinical setting is strongly preferred.
• Ability to communicate, understand, and educate others about clinical data in the Chronic Pain Therapies field.
• Strong clinical skills.
• Excellent organizational, time-management, and prioritization skills.
• Excellent interpersonal, verbal, written, and presentation skills, including the ability to communicate effectively at multiple levels and with large groups inside and outside the organization.
• Ability to build strong working relationships with internal and external customers.
• Ability to work an unpredictable schedule that may change on short notice because of operating-room schedule changes or delays.
• Ability to manage tight deadlines and multiple tasks, with a strong sense of urgency.
• Ability to work in a highly matrixed and geographically diverse business environment.
• Ability to work both as part of a team and as an individual contributor in a fast-paced, changing environment.
• Ability to leverage or engage others to accomplish projects.
• Ability to multitask, prioritize, and meet deadlines in a timely manner.
• Ability to engage customers in selling conversations as needed and as directed by the Territory Manager.
• Ability to travel 25% within the assigned region and/or outside the assigned region.

Nice To Haves

• Patient interaction experience in a healthcare-related environment, such as physical therapy, medical product sales, RN, or LPN work.
• Experience working in a broader enterprise or cross-division business-unit model.
• One to three years of experience with Abbott, in a similar spinal cord stimulation (SCS) setting, or with another implantable medical device company.

Responsibilities

• Provide technical, clinical, and programming assistance, primarily in support of one or two Territory Managers.
• Assist Territory Managers with after-hours call support and activities.
• Integrate into accounts, build trust and strong relationships, and establish rapport with customers and regional team members.
• Provide complex programming and case support, enabling Territory Managers to spend more time selling.
• Begin conducting PCP work and educational in-services as directed.
• Contact, visit, and engage clients and potential clients as directed by the sales manager; address questions and concerns about Company products.
• Provide medical professionals with sales support, product information, training, staff education, in-services, and technical troubleshooting.
• Develop and maintain in-depth knowledge of assigned accounts and customers, including competitor activity.
• Conduct evaluations and develop sales strategies for capital-equipment opportunities within accounts.
• Collect and study information about new and existing products and monitor competitor sales, prices, and products.
• Provide providers with feedback on directions for use for implantable devices, both in and outside the operating room.
• Attend trade shows and conferences as appropriate to learn about products and technologies, meet representatives and clients, and discuss product developments.
• Use clinical expertise to identify customer training and in-service needs to increase customer usage, comfort, and understanding of Abbott Chronic Pain Therapies.
• Comply with FDA regulations and other regulatory requirements, Company policies, operating procedures, processes, and task assignments.
• Maintain positive and cooperative communication and collaboration with employees, customers, contractors, and vendors.
• Perform other related duties and responsibilities as assigned.

Benefits

• Career development opportunities with an international company.
• Eligible employees may qualify for free medical coverage in the Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• Retirement savings plan with a high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit, providing an affordable and convenient path to a bachelor’s degree.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level