Clinical Specialist I, CPT - Phoenix, AZ

Abbott • Phoenix, AZ

5d • Remote

About The Position

Abbott’s Neuromodulation business provides implantable, mobile-technology-compatible devices and non-opioid therapies for people with chronic pain and movement disorders. The Clinical Specialist I, CPT provides technical clinical expertise and supports the sales process for colleagues, current customers, and prospective customers in the assigned geography. The role works under general direction with clinical and sales teammates to build physicians’ and customers’ competency, comfort, and expertise with Abbott Chronic Pain Therapies. It involves substantial independence and judgment in planning and performing work, with an emphasis on improving territory efficiency.

The specialist primarily supports one or two Territory Managers through clinical and programming assistance, case support, account engagement, customer education, and sales support. The role includes customer-facing work in and outside operating rooms, occasional after-hours support, and travel within or outside the assigned region. The schedule may change on short notice because of operating-room schedule changes or delays. This position is listed as remote and is based in Phoenix, Arizona.

Requirements

• Bachelor’s degree in biomedical engineering or a related field, or an equivalent combination of education and work experience.
• 1–2 years of work experience; experience collaborating with patients in a clinical setting is strongly preferred.
• Ability to communicate, understand, and educate others about clinical data in the Chronic Pain Therapies space.
• Strong clinical skills.
• Strong organizational, time-management, and prioritization skills.
• Excellent interpersonal, verbal, written, and presentation skills, including the ability to communicate effectively at multiple levels and with large groups inside and outside the organization.
• Ability to build strong working relationships with internal and external customers.
• Ability to work an unpredictable schedule that may change on short notice because of operating-room schedule changes or delays.
• Ability to meet tight deadlines and manage multiple tasks, with a strong sense of urgency.
• Ability to work in a highly matrixed and geographically diverse business environment.
• Ability to work both as part of a team and as an individual contributor in a fast-paced, changing environment.
• Ability to leverage or engage others to accomplish projects.
• Ability to multitask, prioritize, and meet deadlines in a timely manner.
• Ability to engage customers in selling conversations as needed and as directed by the Territory Manager.

Nice To Haves

• Patient interaction experience in a healthcare-related environment, such as physical therapy, medical product sales, or work as an RN or LPN.
• Experience working in a broader enterprise or cross-division business-unit model.
• 1–3 years of experience with Abbott, in a similar spinal cord stimulation (SCS) setting, or with another implantable medical device company.

Responsibilities

• Provide technical, clinical, and programming assistance, primarily in support of one or two Territory Managers.
• Assist Territory Managers with after-hours call support and activities.
• Integrate into accounts, build trust and rapport, and develop strong customer relationships, including with regional team members.
• Provide complex programming and case support while enabling Territory Managers to spend more time selling.
• Begin conducting PCP work and educational in-services as directed.
• Contact, visit, and engage clients and prospective clients as directed by the sales manager; address questions and concerns about company products.
• Provide medical professionals with sales support, product information, training, staff education, in-services, and technical troubleshooting.
• Develop and maintain in-depth knowledge of assigned accounts and customers, including competitor activity.
• Conduct evaluations and develop sales strategies for capital equipment opportunities within accounts.
• Research new and existing products and monitor competitor sales, pricing, and products.
• Provide feedback to providers, inside and outside the operating-room setting, on directions for use of implantable devices.
• Attend trade shows and conferences as needed to learn about new technologies, meet representatives and clients, and discuss product developments.
• Use clinical expertise to identify customer training and in-service needs to increase use, comfort, and understanding of Abbott Chronic Pain Therapies.
• Comply with FDA regulations, other regulatory requirements, company policies, operating procedures, processes, and task assignments.
• Maintain positive, cooperative communication and collaboration with employees, customers, contractors, and vendors.
• Travel 25% within or outside the assigned region.
• Perform other related duties and responsibilities as assigned.

Benefits

• Employees may qualify for free medical coverage in the Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• Retirement savings plan with a high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit, an affordable and convenient path to earning a bachelor’s degree.
• Career development opportunities with an international company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level