Clinical Specialist I, CPT - Phoenix, AZ

Abbott • Phoenix, AZ

7d • $61,300 - $122,700 • Remote

About The Position

Abbott is recruiting a Clinical Specialist I, CPT, for its Neuromodulation business. This role provides technical and clinical expertise in support of the sales process, working with colleagues, current customers, and prospective customers. Under general direction, the specialist works with clinical and sales teammates to identify sales opportunities and build physicians’ and customers’ competency, comfort, and expertise with Abbott Chronic Pain Therapies across an assigned geography. The position involves substantial independence and judgment in planning and performing work, with a focus on improving territory efficiency.

The specialist primarily supports one or two Territory Managers through clinical, technical, programming, and case assistance. The role builds account relationships, provides training and in-services, supports product use and troubleshooting, contributes to sales strategies and capital equipment evaluations, and monitors account and competitor activity. It includes occasional after-hours support, a schedule that may change on short notice, and travel of approximately 25% within or outside the assigned region. The position is listed as remote in the United States, with Phoenix, Arizona in the job title.

Requirements

• Bachelor’s degree in biomedical engineering or a related field, or an equivalent combination of education and work experience.
• One to two years of work experience; experience collaborating with patients in a clinical setting is strongly preferred.
• Ability to communicate, understand, and educate others about clinical data in the Chronic Pain Therapies space.
• Strong clinical skills.
• Excellent organizational, time-management, and prioritization skills.
• Excellent interpersonal, verbal, written, and presentation skills, including the ability to communicate effectively at multiple levels and with large groups inside and outside the organization.
• Ability to build strong working relationships with internal and external customers.
• Ability to work an unpredictable schedule that may occasionally change on short notice because of operating-room schedule changes or delays.
• Ability to manage tight deadlines and multiple tasks; strong sense of urgency.
• Ability to work in a highly matrixed and geographically diverse business environment.
• Ability to work both as part of a team and as an individual contributor in a fast-paced, changing environment.
• Ability to leverage or engage others to accomplish projects.
• Ability to multitask, prioritize, and meet deadlines in a timely manner.
• Ability to engage customers in selling conversations as needed and as directed by the Territory Manager.

Nice To Haves

• Patient interaction experience in a healthcare-related environment, such as physical therapy, medical product sales, RN, or LPN experience.
• Experience working in a broader enterprise or cross-division business unit model.
• One to three years of experience with Abbott, in a similar spinal cord stimulation (SCS) setting, or with another implantable medical device company.

Responsibilities

• Provide technical, clinical, and programming assistance, primarily in support of one or two Territory Managers.
• Assist Territory Managers with after-hours call support and activities.
• Integrate into accounts, build trust and relationships, and establish rapport with customers and regional team members.
• Provide complex programming and case support.
• Work with Territory Managers to support their selling activities and increase their selling time.
• Begin conducting PCP work and educational in-services as directed.
• Contact, visit, and engage clients and prospective clients as directed by the sales manager; address questions and concerns about Company products.
• Provide medical professionals with sales support, product information, training, staff education, in-services, and technical troubleshooting.
• Develop and maintain in-depth knowledge of assigned accounts and customers, including competitor activity.
• Conduct evaluations and develop sales strategies for capital equipment opportunities within accounts.
• Collect and study information about new and existing products and monitor competitor sales, prices, and products.
• Provide providers with feedback on directions for use of implantable devices in and outside the operating room.
• Attend trade shows and conferences as appropriate to discuss products and developments with sales representatives and clients.
• Identify customer training and in-service needs using clinical expertise to increase customer usage, comfort, and understanding of Abbott Chronic Pain Therapies.
• Comply with FDA regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments.
• Maintain positive and cooperative communication and collaboration with employees, customers, contractors, and vendors.
• Travel approximately 25% within or outside the assigned region.
• Perform other related duties and responsibilities as assigned.

Benefits

• Employees may qualify for free medical coverage in the Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• Retirement savings plan with high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit, an affordable and convenient path to a bachelor’s degree.
• Career development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level