Clinical Specialist I, CPT - Jacksonville, FL

Abbott • Jacksonville, FL

1d • $61,300 - $122,700 • Remote

About The Position

Abbott is recruiting a Clinical Specialist I, CPT, for its Neuromodulation business. The role provides technical and clinical expertise and support for the sales process to colleagues, current customers, and potential customers. Working under general direction with clinical and sales teammates, the specialist helps identify and capitalize on sales opportunities by building physicians’ and customers’ competency, comfort, and expertise with Abbott Chronic Pain Therapies in the assigned geography. The role involves substantial independence and judgment in planning and performing work, with an ongoing focus on improving territory efficiency.

The specialist primarily supports one or two Territory Managers through clinical and programming assistance, case support, customer education, and sales support. The position works closely with customers and regional team members, provides product training and troubleshooting, supports evaluations and sales strategies for capital equipment, and keeps current on accounts, products, and competitor activity. The role requires travel within or outside the assigned region and the ability to adapt to schedule changes, including changes related to operating-room schedules.

Requirements

• Bachelor’s degree in biomedical engineering or a related field, or an equivalent combination of education and work experience.
• 1–2 years of work experience; experience collaborating with patients in a clinical setting is strongly preferred.
• Ability to communicate, understand, and educate others about clinical data in the Chronic Pain Therapies space.
• Strong clinical skills.
• Excellent organizational, time-management, and prioritization skills.
• Excellent interpersonal, verbal, written, and presentation skills, including the ability to communicate effectively at multiple levels and with large groups inside and outside the organization.
• Ability to build strong working relationships with internal and external customers.
• Ability to work an unpredictable schedule that may occasionally change on short notice due to operating-room schedule changes or delays.
• Comfort working to tight deadlines and managing multiple tasks; strong sense of urgency.
• Ability to work in a highly matrixed and geographically diverse business environment.
• Ability to work both as a team member and an individual contributor in a fast-paced, changing environment.
• Ability to leverage or engage others to accomplish projects.
• Ability to multitask, prioritize, and meet deadlines in a timely manner.
• Ability to engage customers in sales conversations as needed and as directed by a Territory Manager.

Nice To Haves

• Patient interaction experience in a healthcare-related environment, such as physical therapy, medical product sales, RN, or LPN experience.
• Experience working in a broader enterprise or cross-division business-unit model.
• 1–3 years’ experience with Abbott, in a similar spinal cord stimulation (SCS) setting, or with another implantable medical device company.

Responsibilities

• Provide technical, clinical, and programming assistance, primarily in support of one or two Territory Managers.
• Assist Territory Managers with after-hours call support and activities.
• Build relationships and rapport with accounts, customers, and regional team members.
• Provide complex programming and case support.
• Work with Territory Managers to increase their selling time.
• Begin conducting PCP work and educational in-services as directed.
• Contact, visit, and engage clients and potential clients as directed by the sales manager; answer questions and address concerns about company products.
• Provide medical professionals with sales support, product information, training, staff education, in-services, and technical troubleshooting.
• Develop and maintain in-depth knowledge of assigned accounts and customers, including competitor activity.
• Conduct evaluations and develop sales strategies for capital equipment opportunities within accounts.
• Collect and study information about new and existing products and monitor competitor sales, prices, and products.
• Provide feedback to providers, inside and outside the operating room, on directions for use for implantable devices.
• Attend trade shows and conferences as needed to discuss products and developments with representatives and clients.
• Identify customer training and in-service needs using clinical expertise to increase usage, comfort, and understanding of Abbott Chronic Pain Therapies.
• Comply with FDA regulations, other regulatory requirements, company policies, operating procedures, processes, and task assignments.
• Provide sales support, clinical in-services, training, and guidance to current or potential customers.
• Maintain positive and cooperative communication and collaboration with employees, customers, contractors, and vendors at all levels.
• Travel 25% within or outside the assigned region.
• Perform other related duties and responsibilities as assigned.

Benefits

• Career development opportunities with an international company.
• Employees may qualify for free medical coverage in the Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• Retirement savings plan with high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit, offering an affordable and convenient path to earning a bachelor’s degree.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level