Clinical Specialist II, CPT - New Orleans, LA

Abbott • New Orleans, LA

6d • Remote

About The Position

Abbott’s Neuromodulation business provides implantable devices and non-opioid therapies for people with chronic pain and movement disorders. The Clinical Specialist II, CPT provides technical clinical expertise and support for the sales process to colleagues, current customers, and prospective customers in the assigned geography. The role works with clinical and sales teammates to build physicians’ and customers’ competency, comfort, and expertise with Abbott Chronic Pain Therapies. It operates under general direction and requires substantial independence and judgment in planning and performing work, with an ongoing focus on improving territory efficiency.

The specialist primarily supports one or two Territory Managers, providing clinical, technical, programming, and case support. The role develops customer relationships, supports product education and training, helps identify sales opportunities, and provides clinical guidance concerning implantable devices. The position is remote, based in the United States, and requires travel approximately 25% of the time within or outside the assigned region. Schedules may change on short notice due to operating room schedule changes or delays.

Requirements

• Bachelor’s degree in biomedical engineering or a related field, or an equivalent combination of education and work experience.
• 1–2 years of work experience; experience collaborating with patients in a clinical setting is strongly preferred.
• Ability to communicate, understand, and educate others about clinical data in the Chronic Pain Therapies space.
• Strong clinical skills.
• Excellent organizational, time-management, and prioritization skills.
• Excellent interpersonal, verbal, written, and presentation skills, including the ability to communicate effectively with multiple levels and large groups inside and outside the organization.
• Ability to build strong working relationships with internal and external customers.
• Ability to work an unpredictable schedule that may change on short notice due to operating room schedule changes or delays.
• Ability to manage tight deadlines and multiple tasks, with a strong sense of urgency.
• Ability to work in a highly matrixed and geographically diverse business environment.
• Ability to work both within a team and independently in a fast-paced, changing environment.
• Ability to leverage or engage others to accomplish projects.
• Ability to multitask, prioritize, and meet deadlines in a timely manner.
• Ability to engage customers in selling conversations as needed and as directed by the Territory Manager.

Nice To Haves

• Patient interaction experience in a healthcare-related environment, such as physical therapy, medical product sales, RN, or LPN experience.
• Experience working in a broader enterprise or cross-division business unit model.
• 1–3 years of experience with Abbott, in a similar spinal cord stimulation (SCS) setting, or with another implantable medical device company.

Responsibilities

• Provide technical, clinical, and programming assistance, primarily in support of one or two Territory Managers.
• Assist Territory Managers with after-hours call support and activities.
• Integrate into accounts, build trust and strong customer relationships, and foster high-trust relationships with customers and regional team members.
• Provide complex programming and case support while enabling Territory Managers to increase their selling time.
• Begin conducting PCP work and educational in-services as directed.
• Contact, visit, and engage clients and prospective clients about company products, and address questions and concerns as directed by the sales manager.
• Provide medical professionals with sales support, product information, product-use training, staff education, in-services, and technical troubleshooting.
• Develop and maintain in-depth knowledge of assigned accounts and customers, including competitor activity.
• Evaluate and develop sales strategies for capital equipment opportunities within accounts.
• Collect and study information about new and existing products, and monitor competitor sales, prices, and products.
• Provide guidance to providers, both in and outside the operating room, on directions for use for implantable devices.
• Attend trade shows and conferences as appropriate to learn about products and technologies and meet sales representatives and clients.
• Use clinical expertise to identify customer training and in-service needs to increase usage, comfort, and understanding of Abbott Chronic Pain Therapies.
• Comply with FDA regulations, other regulatory requirements, company policies, operating procedures, processes, and task assignments.
• Maintain positive and cooperative communication and collaboration with employees, customers, contractors, and vendors at all levels.
• Travel approximately 25% within or outside the assigned region.
• Perform other related duties and responsibilities as assigned.

Benefits

• Employees may qualify for free medical coverage in the Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• Retirement savings plan with high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit, described as an affordable and convenient path to earning a bachelor’s degree.
• Career development opportunities with an international company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level