Clinical Specialist I, CPT - Shreveport, LA

Abbott • Shreveport, LA

7d • Remote

About The Position

Abbott’s Neuromodulation business provides implantable, mobile-compatible devices and non-opioid therapies for people with chronic pain and movement disorders. The Clinical Specialist I, CPT provides technical and clinical expertise in support of the sales process for Abbott Chronic Pain Therapies, working with physicians, support staff, customers, and sales colleagues in the assigned geography. The role works under general direction, exercises independent judgment, and seeks to improve territory efficiency. The position is based remotely in the United States, with the listed role associated with Shreveport, Louisiana, and requires travel 25% of the time within or outside the assigned region.

The specialist primarily supports one or two Territory Managers through technical, clinical, programming, and case support. The role builds customer relationships, provides product information and training, conducts in-services and troubleshooting, and helps identify customer education needs and sales opportunities. It also involves account and competitor research, capital equipment evaluations, product feedback, regulatory compliance, and collaboration across Abbott and with external customers and partners. The schedule may change on short notice due to operating-room scheduling changes or delays.

Requirements

• Bachelor’s degree in biomedical engineering or a related field, or an equivalent combination of education and work experience.
• One to two years of work experience; experience collaborating with patients in a clinical setting is strongly preferred.
• Ability to communicate, understand, and educate others about clinical data in the Chronic Pain Therapies space.
• Strong clinical skills.
• Excellent organizational, time-management, and prioritization skills.
• Excellent interpersonal, verbal, written, and presentation skills, including the ability to communicate effectively with multiple levels and large groups inside and outside the organization.
• Ability to build strong working relationships with internal and external customers.
• Ability to work an unpredictable schedule that may occasionally change on short notice because of operating-room schedule changes or delays.
• Ability to meet tight deadlines and manage multiple tasks with a strong sense of urgency.
• Ability to work in a highly matrixed and geographically diverse business environment.
• Ability to work both as part of a team and as an individual contributor in a fast-paced, changing environment.
• Ability to leverage or engage others to accomplish projects.
• Ability to multitask, prioritize, and meet deadlines in a timely manner.
• Ability to engage customers in selling conversations as needed and as directed by the Territory Manager.

Nice To Haves

• Patient interaction experience in a healthcare-related environment, such as physical therapy, medical product sales, RN, or LPN.
• Experience working in a broader enterprise or cross-division business-unit model.
• One to three years of experience with Abbott, in a similar spinal cord stimulation (SCS) setting, or with another implantable medical device company.

Responsibilities

• Provide technical, clinical, and programming assistance, primarily in support of one or two Territory Managers.
• Assist Territory Managers with after-hours call support and activities.
• Integrate into accounts, build customer trust and relationships, and establish rapport with customers and regional team members.
• Provide complex programming and case support, enabling Territory Managers to spend more time selling.
• Conduct PCP work and educational in-services as directed.
• Contact, visit, and engage clients and prospective clients as directed by the sales manager; answer questions and address concerns about Company products.
• Provide medical professionals with sales support, product information, training, staff education, in-services, and technical troubleshooting.
• Develop and maintain in-depth knowledge of assigned accounts and customers, including competitor activity.
• Conduct evaluations and develop sales strategies for capital equipment opportunities within accounts.
• Collect and review information about new and existing products and monitor competitor sales, prices, and products.
• Provide healthcare providers with feedback on directions for use of implantable devices in and outside the operating room.
• Attend trade shows and conferences as needed to discuss products and developments with representatives and clients.
• Use clinical expertise to identify customer training and in-service needs to increase use, comfort, and understanding of Abbott Chronic Pain Therapies.
• Comply with FDA regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments.
• Maintain positive and cooperative communication and collaboration with employees, customers, contractors, and vendors at all levels.
• Travel 25% within or outside the assigned region.
• Perform other related duties as assigned.

Benefits

• Employees may qualify for free medical coverage in the Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• Retirement savings plan with a high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit, described as an affordable and convenient path to earning a bachelor’s degree.
• Career development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level