Clinical Specialist - Cardiac Rhythm Management - Ann Arbor

Medtronic • Ann Arbor, MI

3d • $72,000 - $90,000 • Onsite

About The Position

The Clinical Specialist provides technical, educational, operational, and sales support to help the district meet Cardiac Rhythm Management (CRM) sales and customer service objectives. The role supports CRM therapies and devices, including pacing, defibrillation, and remote monitoring solutions, and works to deliver reliable, high-quality products, processes, and systems while supporting meaningful patient outcomes.

This position supports the Ann Arbor, Michigan territory. The employee must reside within the assigned area and travel regularly to customer accounts, including extensive travel and frequent independent driving (approximately 80% of the time). Clinical Specialists must be available for urgent customer needs and weekend, holiday, and occasional after-hours coverage as business needs require. A valid driver's license, active auto insurance, and a driving record meeting company standards are required.

The position involves regular work in clinical environments, including exposure to eye protection, infectious disease, and radiation. Physical requirements include frequent two-handed lifting of up to 40 pounds; sitting, standing, and walking for eight or more hours per day; and regularly bending, stooping, squatting, and maintaining balance. The employee may wear 7–9 pounds of lead for extended periods and use computers and mobile devices while maintaining the vision capabilities needed for patient care and field responsibilities.

The U.S. salary range is $72,000–$90,000. The position is also eligible for a Sales Incentive Plan. Medtronic states that regular employees working 20 or more hours per week may be eligible for health, dental, and vision insurance, a Health Savings Account, healthcare and dependent daycare flexible spending accounts, life insurance, long-term disability leave, tuition assistance or reimbursement, and a well-being program. Benefits listed for all regular employees include incentive plans, a 401(k) plan with employer contribution and match, short-term disability, paid time off, paid holidays, an Employee Stock Purchase Plan, an Employee Assistance Program, and certain retirement plans subject to eligibility conditions.

Requirements

• High school diploma and at least 6 years of work experience, or an associate degree and at least 4 years of work experience, or a bachelor's degree and at least 2 years of work experience.
• Qualifying work experience must be in healthcare, field sales, or work utilizing complex mathematics, mechanical concepts, science, or computing.
• Must reside within the assigned Ann Arbor territory and travel regularly to customer accounts.
• Valid driver's license, active auto insurance, and a driving record that meets company standards.
• Must be available to support urgent customer needs and participate in weekend, holiday, and occasional after-hours coverage as business needs require.
• Must meet the physical and clinical-environment requirements described for the role.
• Candidates for roles below Principal level must possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.
• For a baccalaureate degree earned outside the United States, the degree must satisfy the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A).

Nice To Haves

• Bachelor's degree in nursing, life sciences, or biomedical engineering.
• At least 2 years of experience in a cath lab, EP lab, hospital, or clinic with cardiology knowledge.
• Thorough working knowledge of medical terminology and the medical device industry.
• Expertise with Microsoft tools and other applications, such as SalesForce.com.
• Ability to meet vendor credentialing requirements.
• Ability to coordinate and participate in numerous tasks or projects in a fast-paced, organized manner while meeting deadlines.

Responsibilities

• Provide technical support for CRM devices and therapies, including performing system checks and interrogations, supporting implants, troubleshooting issues, and applying knowledge gained through CRM field training.
• Coordinate operational support by maintaining accurate patient documentation, managing inventory and equipment resources, maintaining programmer software, and assisting with daily coverage logistics.
• Educate physicians, hospital staff, office personnel, and field team members on CRM products, therapies, and solutions.
• Support the onboarding and development of new Clinical Specialists and Sales Representatives.
• Collaborate with sales leadership and field partners to understand customer needs, market dynamics, and the value of Medtronic CRM products and solutions.
• Identify customer opportunities, support purchase order activities, monitor competitive trends, and provide actionable feedback to help achieve sales objectives.
• Maintain technical expertise on new CRM products, therapies, solutions, and patient management offerings.
• Travel extensively within the assigned territory to support customer clinics, hospitals, and business meetings, including frequent independent driving.
• Meet physical requirements, including frequent two-handed lifting of up to 40 pounds; sitting, standing, and walking for 8+ hours per day; and regularly bending, stooping, squatting, and maintaining balance.
• Work effectively in clinical environments with exposure to eye protection, infectious disease, and radiation, including wearing 7–9 pounds of lead for extended periods and using computers and mobile devices.
• Provide coverage for urgent customer needs, including weekends, holidays, and occasional after-hours as business needs require.
• Perform other duties as assigned.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Life insurance
• Long-term disability leave
• Dependent daycare spending account
• Tuition assistance/reimbursement
• Simple Steps global well-being program
• Incentive plans, including a Sales Incentive Plan
• 401(k) plan with employer contribution and match
• Short-term disability
• Paid time off
• Paid holidays
• Employee Stock Purchase Plan
• Employee Assistance Program
• Non-qualified Retirement Plan Supplement, subject to IRS earning minimums
• Capital Accumulation Plan, available to Vice Presidents and above or subject to IRS earning minimums

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED