Clinical Specialist - Cardiac Rhythm Management - Ann Arbor

Medtronic • Ann Arbor, MI

2d • Onsite

About The Position

The Clinical Specialist provides technical, educational, operational, and sales support to help the district meet Cardiac Rhythm Management (CRM) sales and customer-service objectives. The role supports CRM therapies and products, including pacing, defibrillation, and remote monitoring solutions, and applies knowledge gained through comprehensive CRM field training to support clinicians and patient outcomes.

This position supports the Ann Arbor, Michigan territory. The specialist must reside within the assigned area, travel regularly to customer accounts, and be available for urgent customer needs, including weekend, holiday, and occasional after-hours coverage as business needs require. Extensive territory travel is required, with frequent independent driving estimated at approximately 80% of the time. A valid driver's license, active auto insurance, and a driving record meeting company standards are required.

The work includes frequent lifting of up to 40 pounds with both hands; sitting, standing, and walking for eight or more hours per day; and regularly bending, stooping, squatting, and maintaining balance. Clinical work environments may involve eye protection, infectious disease, and radiation exposure, as well as wearing 7–9 pounds of lead for extended periods. The employee also uses computers and mobile devices and must have the vision capabilities needed to support patient care and field responsibilities. Reasonable accommodations may be made for qualified individuals with disabilities.

The stated U.S. base salary range is $72,000–$90,000. The role is also eligible for a Sales Incentive Plan. Medtronic describes a range of benefits for eligible regular employees, including insurance, retirement, paid time off, paid holidays, and other programs.

Requirements

• High school diploma and at least 6 years of work experience, or an associate degree and at least 4 years of work experience, or a bachelor's degree and at least 2 years of work experience.
• Qualifying work experience must be in healthcare, field sales, or a role utilizing complex mathematics, mechanical concepts, science, or computing.
• Reside within the assigned Ann Arbor, Michigan territory.
• Valid driver's license, active auto insurance, and a driving record that meets company standards.
• Ability to travel regularly to customer accounts and provide extensive territory coverage.
• Ability to support urgent customer needs and participate in weekend, holiday, and occasional after-hours coverage as business needs require.
• Ability to meet the physical demands described, including frequent two-handed lifting of up to 40 pounds, extended periods sitting, standing, and walking, and regular bending, stooping, squatting, and balancing.
• Ability to work in clinical environments that may involve eye protection, infectious disease, radiation, and wearing 7–9 pounds of lead for extended periods.
• For baccalaureate degrees earned outside the United States, a degree satisfying the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Nice To Haves

• Bachelor's degree in nursing, life sciences, or biomedical engineering.
• At least 2 years of experience in a cath lab, EP lab, hospital, or clinic, with cardiology knowledge.
• Thorough working knowledge of medical terminology and the medical device industry.
• Expertise with Microsoft tools and other applications, such as SalesForce.com.
• Ability to meet vendor credentialing requirements.
• Ability to coordinate or participate in numerous tasks and projects in a fast-paced environment, remain organized, and meet deadlines.

Responsibilities

• Provide technical support for CRM devices and therapies, including performing system checks and interrogations, supporting implants, troubleshooting issues, and applying knowledge from CRM field training.
• Coordinate operational support by ensuring accurate patient documentation, managing inventory and equipment resources, maintaining programmer software, and assisting with daily coverage logistics.
• Educate physicians, hospital staff, office personnel, and field team members on CRM products, therapies, and solutions.
• Support onboarding and development of new Clinical Specialists and Sales Representatives.
• Collaborate with sales leadership and field partners to understand customer needs, market dynamics, and the value of Medtronic CRM products and solutions.
• Identify customer opportunities, support purchase order activities, monitor competitive trends, and provide actionable feedback to help achieve sales objectives.
• Maintain technical expertise on new CRM products, therapies, solutions, and patient management offerings.
• Travel extensively within the assigned territory to support customer clinics, hospitals, and business meetings, including frequent independent driving.
• Provide coverage for urgent customer needs and participate in weekend, holiday, and occasional after-hours coverage as business needs require.
• Perform the physical and clinical-environment requirements described for the position.
• Perform other duties as assigned.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Life insurance
• Long-term disability leave
• Dependent daycare spending account
• Tuition assistance or reimbursement
• Global well-being program
• Incentive plans
• 401(k) plan with employer contribution and match
• Short-term disability
• Paid time off
• Paid holidays
• Employee Stock Purchase Plan
• Employee Assistance Program
• Non-qualified Retirement Plan Supplement, subject to IRS earning minimums
• Capital Accumulation Plan, available to Vice Presidents and above or subject to IRS earning minimums

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED