Client Service Associate Jobs

About The Position

Requirements

• High school diploma or equivalent.
• Active Series 7 (GS) and Series 66 (AG/RA), or Series 63 (AG) and Series 65 (RA).
• Knowledge of financial services products, including equities, bonds, options, mutual funds, annuities, insurance, and managed accounts.
• Strong attention to detail and superior organizational skills, with the ability to prioritize.
• Advanced Microsoft Office skills, including Word, Excel, Outlook, and PowerPoint.
• Exceptional writing, interpersonal, and client service skills.
• Strong time-management skills.
• Ability to collaborate with others as a team player.
• Ability to work in a fast-paced, evolving environment.
• Adaptability and ability to multitask.
• Goal-oriented, self-motivated, and results-driven.
• Legally authorized to work in the United States and not require employment visa sponsorship now or in the future.

Nice To Haves

• College degree preferred.
• Two or more years of industry experience preferred.

Responsibilities

• Support FA teams in cultivating and enhancing new and existing client relationships.
• Execute money movement transactions at the request of clients and/or the FA team.
• Answer general non-investment-related account questions, including relaying stock positions and providing account balances such as funds due and margin debit.
• Enter profile information or pre-fill account documentation in a clerical capacity at the direction of the client and/or FA team.
• Educate clients about or enroll them in digital tools such as MSOnline, eSign, and eAuthorization.
• Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity at the direction of the client and/or FA team.
• Provide existing clients with details about account information, such as investment objectives and risk tolerance.
• Accept or enter unsolicited orders and/or enter solicited orders in a clerical capacity at the direction of the FA team.
• Support the FA teams’ marketing strategy, including website maintenance.
• Assist FA teams in delivering their business plan and client service model.
• Remain current on policies, procedures, and new platforms.
• Participate in firm initiatives, including training or education programs, special projects, and other duties directed by local management.
• Answer inbound phone calls and make outbound calls to provide service-request updates, including scheduling follow-up calls with FA teams as needed.
• Manage calendars and coordinate meetings or events, including preparing materials, maintaining agendas, and sending calendar invitations with Zoom credentials.
• Maintain travel itineraries, prepare expense reports, and manage the reimbursement process.
• Assist with general in-office support functions such as copying, filing, and scanning documentation.
• Prepare and submit expense reports for processing at the direction of the FA.

Benefits

• Morgan Stanley-sponsored employee benefit programs and perks, described as comprehensive and attractive.
• Compensation may include commission earnings, incentive compensation, discretionary bonuses, and other short- and long-term incentive packages, depending on the position.